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          Toyota of Hackensack has 1 locations, listed below.

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            Business ProfileforToyota of Hackensack

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            5/19/2003
            Years in Business:
            42
            Business Started:
            11/1/1981
            Business Started Locally:
            11/1/1981
            Business Incorporated:
            11/1/1981
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Leonard Automotive Enterprises, Inc.
            Business Management
            • Mr. Frank Holtham Jr., President
            • Mr. Fred Radulic, General Manager
            Contact Information

            Principal

            • Mr. Fred Radulic, General Manager

            Customer Contact

            • Mr. Fred Radulic, General Manager
            Additional Contact Information

            Fax Numbers

            • (201) 487-3229
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/03/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            On August 22,2023 I financed a vehicle from Toyota of Hackensack. I raised concerns about the price of registration because I was overcharged last time. I was able to receive a refund for the last time I was overcharged. I was told that the charges in the contract were an estimate and if I was overcharged I would receive a refund. I was charged $603 for registering a new car but my receipt from the dmv was $396. In addition the DMV charged me $311 alone for registration but Toyota of Hackensack charged me over $400 for registration. I asked them why are the charges from the dmv different than what was listed in the contract. I was told that the receipt from the dmv does not include dealer trac fees. No one disclosed anything about dealer trac fees to me. Dealer trac fees also do not appear on the contract. I want my refund of $207. I’ve called numerous times for an explantation and no one has returned my calls.

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lynette R

            1 star

            08/08/2023

            DISSAPOINTED !! I have my legal right to cancel the service and gap contract but yet I have not been able to have anyone help me with the cancellation. I have 10 days going to them and calling even texted my salesperson and have been ignored. I went today since I left my number and copies of contract with one of the rude ladies and she said they will call me with an appointment and nothing. I went today and the finance director left on vacation AGAIN no help. They hustle for their money well so am I . That is an extra $3,000 on nonsense I don't need. I will not give up because this is ridiculous .

            Local BBB

            BBB Serving New Jersey

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