BBB Accredited Business sinceAdditional Locations
Phone: (732) 349-7474 Fax: (732) 349-1074 346 Route 37 W., Toms River, NJ 08753
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Honda of Toms River meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Honda of Toms River include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Adrian Iacovo, Contact Person
Related BusinessesGalaxy Toyota Metro Honda Toyota Universe Tri-County Lexus Honda Universe
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Alternate Business NamesBob Ciasulli Auto Group Mack Dodge Mack Honda USA Dodge
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/28/2015||Problems with Product/Service | Complaint Details Unavailable|
|6/16/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Oil Change for life was promised and documented when I bought the car Brand new in 2009. Now they don't want to honor it.
Desired Settlement: Keep their promise of oil change for life.
Hello, we are will to give customer what they want and resolve this issue. Please contact Rich H****** at dealer ************ * **** *****************************
Read Complaint Details
Complaint: The dealership listed the 2011 Honda Odyssey that I had purchased on Autotrader.com as a certified vehicle. The search filter for "certified" revealed the car (I never searched for anything BUT certified cars). Further, upon contacting the dealership from my home in Texas, I was described a vehicle that was certified by Jasmine, in sales. When I was put in contact with ***** ******* in sales, he also confirmed it was certified. I was sure to ask this and confirm it several times, even though the advertisement already listed it as certified, because I was flying all the way from Texas to New Jersey to get it. About a month after owning it, the rear seat would not fold back. We took it to our local dealership to have fixed, but then they told us it was not certified. I contacted Hank Eisenhower at Honda of Tom's River and he said he would look into it and email his contacts. After a couple days, he did not return any of my calls and hasn't since. I bought the car in November and contacted him about the issue in December. It is now March, and he will still not return my calls. Also, the dealership charged me 8.25% sales tax on the vehicle, but Texas vehicle tax is only 6%. They sent a check for $1600+ to my county tax collector and the county refunded Honda of Tom's River $300.71. They refuse to send me the refunded taxes and have stopped returning my calls or taking my messages when asking about the tax refund. The county tax office has documentation that the refund was sent, yet the dealership won't call me back or receive my calls to tell me anything about it. They not only did not honor the certified vehicle listing, but are also illegally profiting off of overcharged taxes.
Desired Settlement: I want the dealership to honor their advertised listing and certify the vehicle as that is what I thought I had bought. When the advertisement says certified, is listed under the certified car filter, and the sales people say it is certified (maybe they were reading straight off of the listing?), the car should in fact be certified. I would never have flown across the country and have a van shipped to Texas if it was a non-certified car. Also, I want the refund for the overcharged taxes. It is illegal to overcharge taxes and profit off of the refund from the county.
Business Response: It appears there was a miscommunication internally regarding the said Honda's certification. Once I was made aware there was an issue from the customer, I had found the vehicle could not be certified due to time that had expired. Since we would like to resolve this issue quickly I would like to offer *** ****** an extended warranty of 24 months/24,000 miles bumper to bumper. The certified warranty is 12 months/12,000 miles. I would need some additional information from *** ****** to process that warranty. As far as the Texas sales tax we have no record of receiving any check here at Honda of Toms River. If there is any way of obtaining a copy of the check or proof the monies was sent and to whom I would be glad to refund any difference the customer was charged. In no way we would be looking to profit from taxes the customer is responsible for. Please feel free to contact me with any questions or concerns.
Read Complaint Details
Complaint: DEALER CHARGED FOR "WINDOW ETCHING" WHICH WAS NOT MENTIONED WHEN PURCHASING VEHICLE ..... POINTED OUT TO DEALER THAT VEHICLE DID NOT HAVE ETCHING ON WINDOWS & DEMANDED REFUND OF $198 + TAX ...... GETTING RUN AROUND FROM SALESMAN & MANGER ...... I PURCHASED VEHICLE FOR SON & DAUGHTER IN LAW WHO LIVE IN PHILLY
Desired Settlement: SINCE SERVICE OF "WINDOW ETCHING" WAS NOT PROVIDED, NOR REQUESTED, AND NOT WANTED .... REFUND OF $198 + TAX
Mr. ****** has contacted me on behalf of his daughter in law. He felt as though it was wrong to have been charged etching for a vehicle she had purchased from our dealership. After e-mails and conversation, I agreed to reimburse them $212 which was agreeable to Mr. ******. Please let me know if there is anything more I can do to assist in this matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]