BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Honda of Toms River meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Honda of Toms River include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||10|
Type of Entity
Business ManagementMs. Patricia West, Comptroller Ms. Adrian Iacovo
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Alternate Business NamesMack Dodge Mack Honda USA Dodge
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: DEALER CHARGED FOR "WINDOW ETCHING" WHICH WAS NOT MENTIONED WHEN PURCHASING VEHICLE ..... POINTED OUT TO DEALER THAT VEHICLE DID NOT HAVE ETCHING ON WINDOWS & DEMANDED REFUND OF $198 + TAX ...... GETTING RUN AROUND FROM SALESMAN & MANGER ...... I PURCHASED VEHICLE FOR SON & DAUGHTER IN LAW WHO LIVE IN PHILLY
Desired Settlement: SINCE SERVICE OF "WINDOW ETCHING" WAS NOT PROVIDED, NOR REQUESTED, AND NOT WANTED .... REFUND OF $198 + TAX
Mr. ****** has contacted me on behalf of his daughter in law. He felt as though it was wrong to have been charged etching for a vehicle she had purchased from our dealership. After e-mails and conversation, I agreed to reimburse them $212 which was agreeable to Mr. ******. Please let me know if there is anything more I can do to assist in this matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|8/17/2012||Problems with Product/Service|
|5/31/2012||Problems with Product/Service|
|2/14/2012||Problems with Product/Service|
|6/6/2011||Problems with Product/Service|
|4/13/2011||Problems with Product/Service|
|2/16/2011||Problems with Product/Service|
|2/4/2011||Problems with Product/Service|