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New Jersey

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cherry Hill Nissan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Cherry Hill Nissan include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Additional Information

BBB file opened: March 13, 1986 Business started: 02/01/1986 Business started locally: 02/01/1986
Business Management
Mr. Bob Miller, General Manager
Contact Information
Principal: Mr. Bob Miller, General Manager
Business Category

Auto Dealers - New Cars Auto Parts & Supplies - New

Additional Locations

  • 2325 Route 38

    Cherry Hill, NJ 08002 (856) 667-8300

  • 1

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Types of Complaints Handled by BBB

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Complaint Detail(s)

4/22/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchase a vehicle back in November of 2013 in which the deal was to provide me with new tires which they did, but to find out on the first snow storm that they're regular tires n not all season tires. I contacted the sales person n inform him with the issue his response was that he will talked to the manager n get back to me, he got back to me with a reply the those are the tires that come with the vehicle which I agree that those are the size of the tires but that they were not all season tires. He then mention that if I wanted to replace the tires they cost $179.00 a tire second time he refer me to a tire shop. I file a claim with Nissan consumers affairs they got back n reply they could't award me with my claim cause it was't a manufacturing issue, all I want is the tires to be replace with all season tires due to this issue I had lost 2 days of work cause The vehicle is not drivable on snow condition, Im very disappointed n unhappy with this deal they took my money n Im paying a lot of money for a car that I can't drive when it snows

Desired Settlement: A quick exchange tire for tire

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

9/6/2013 Problems with Product/Service
9/6/2013 Advertising/Sales Issues | Complaint Details Unavailable
6/12/2012 Problems with Product/Service