New tool to fight scammers, recover money

August 13, 2014

Better Business Bureau (BBB) wants consumers to be aware of a new tool to fight the “Green Dot” scam. Victims can get their money refunded, if they act quickly.

The company that issues prepaid Green Dot credit cards, MoneyPak, has launched a new online tool that allows purchasers to request a refund. If the scammer hasn’t already cashed the card, customers may be able to get their money back. For more information, visit

Scammers will impersonate employees of different types of businesses and threaten disconnection of that particular service unless the customer makes an immediate payment with a prepaid credit card. Consumers who receive suspicious calls should hang up and call the actual company right away to check the status of their account.

BBB regularly receives complaints nationwide about the Green Dot scam. Scammers target utility customers, satellite TV customers and other pre pay products and services. Green Dot also has been used in lottery and sweepstakes scams, computer repair scams, job scams and more.

     BBB suggests consumers should:

  • Refuse offers that request payment via prepaid card.
  • Never disclose their card number to someone they don’t know.
  • Avoid websites or offers requesting payment specifically via Green Dot.
  • Never use a Green Dot card to pay taxes or claim “winnings.”
  • Remember to check companies at

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