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Consumer Complaints

BBB Accredited Business since 12/14/2009

K & R Equipment

Phone: (402) 372-3377

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/29/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Delayed completion of repair

Complaint: Purchased a new ****** tiller on *******. When I got it, the gas ran out faster than I could put it in. Finally; **** looked at it and said it needed a new carburaetor. He said it would take a couple of days and he would put it in. Six months later, I still dont have it fixed. I lost how much produce in my garden becausie I couldnt ust the tiller.

Initial Business Response
The ****** tiller was purchased here on ************. The customer was using the machine and noticed a leak in the carburetor. He contacted our service department, the part wasn't in stock and the customer said he could use it, it was not a problem using it, it was working ok. Mr. ******* was going to contact the service department when he was done using it this spring and summer. We have the part in stock and left a message for Mr. ******* to bring it in at his convenience. We haven't heard from him as of today.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Tractors/Farm Equipment Dealers, Tractor/Farm Equipment-Repair/Parts/Supplies, Lawn Tractor Dealers, Farm Equipment - Repair & Parts, Farm Equipment, Lawn Mowers, Lawn & Garden Equipment & Supplies


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