Business ProfileforCox Communications

Cox would not cancel my account. I've been with them in great standing for over 10 years. Called today to cancel. First call I got no where where agent. After verifying all my information, pin and ******* he would not cancel unless I gave him a reason I wanted to cancel. I finally gave up and called back. Different agent same thing. He kept trying to explain to me about other plans, data caps and throttleing. I told him at least 20 times I dont' want to hear that and I jsust want to cancel service. He then said I'll put you on hold and we can let this take as long as it need to to get an answer on why I want to cancel. As I was making this request and while on hold, I drove to local COX store. While in store on speaker phone others could hear agent keep telling me I (customer) dont' understand that maybe I should listen to him and againg that he has all day and I have to listen to his offerings and give a reason why I want to cancel. Finally a store employee from COX came over an asked to use my phone. He told the agent on the phone that I just want to canecl my service. Why do I have to drive to a store and in person cancel my serviice? I did not have any COX equipment to return.