BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 12/01/1990
West Corporation
Find a Location(402) 716-3500View Additional Phone Numbers11808 Miracle Hills Dr, Omaha, NE 68154-4403 Send email to West Corporationwww.west.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 12/01/1990
BBB has determined that West Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised West Corporation's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Billing / Collection Issues | 3 |
| Problems with Product / Service | 2 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 6 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Mr. Paul Mendlik (Chief Financial Officer)Mr. Tom Barker (President)Mr. David Mussman (Executive Vice President/General Council) West Telemarketing (Accounts Payable)Business Category
Telemarketing Services, Videoconferencing Services, Teleconference Service, Collection Agencies, Advertising - Direct Mail
Products & Services
This company provides telemarketing services to businesses nationwide and outside of the country. They offer inbound, outbound, Internet, interactive, collections, conferencing and customer care services.
Alternate Business Names
West TeleServices Corporation, West Teleservices CorpIndustry Tips
Hold the Phone! Do Not Call!Latest Telemarketing Pitches That Dont Ring True
Predictive Dialing: Whats Behind the Hang-Ups?
How To Reduce the Amount of Spam You Receive
Telemarketing Schemes and Scams
Truth about Cell Phones and the Do Not Call Registry
What You Should Do About Unsolicited Commercial E-mail
What are Fair Debt Collection Practices?
Find a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, TheKansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*West Corporation is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Telemarketing Services
Hold the Phone! Do Not Call!Latest Telemarketing Pitches That Dont Ring True
Predictive Dialing: Whats Behind the Hang-Ups?
How To Reduce the Amount of Spam You Receive
Telemarketing Schemes and Scams
Truth about Cell Phones and the Do Not Call Registry
What You Should Do About Unsolicited Commercial E-mail
What are Fair Debt Collection Practices?
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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