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Nebraska, South Dakota, The Kansas Plains and Southwest Iowa

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BBB Accredited Business since 12/01/1993

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BBB Accreditation

A BBB Accredited Business since 12/01/1993

BBB has determined that Oriental Trading Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Oriental Trading Co., Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 46 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

46 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues5
Delivery Issues10
Problems with Product / Service27
Guarantee / Warranty Issues0
Total Closed Complaints 46

Additional Information

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BBB file opened: 01/01/1985Business started: 01/01/1932
Contact Information
Principal: Ms. Michelle Johnson (Corporate Communications & Community Relations)Ms. Leisa Hillman (Vice President of Human Resources)Ms. Deb Kampschnieder (Director of Call Center Services)Mr. Steve Mendlik (CFO/COO)Mr. Sam Taylor (President/CEO)
Business Category

Mail Order & Catalog Shopping, Novelties - Wholesale & Manufacturers, Giftware - Wholesale & Manufacturers, Internet Shopping, Party Supplies, Novelties - Retail, Greeting Cards - Retail, Craft Supplies, Commercial Products Wholesale & Distributor

Products & Services

This company offers catalogue and online ordering for gifts, toys, novelties, home decor products, party supplies and teacher supplies.

Alternate Business Names
Oriental Trading
Industry Tips
Holiday Shopping Tips: Buying by Mail
Job Applicants Beware of Reshipping and Forwarding Scams
Schemes Against Business

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.