BBB Accredited Business since 12/01/1993
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since 12/01/1993
BBB has determined that Oriental Trading Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Oriental Trading Co., Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 46 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||5|
|Problems with Product / Service||27|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||46|
Contact InformationPrincipal: Ms. Michelle Johnson (Corporate Communications & Community Relations)Ms. Leisa Hillman (Vice President of Human Resources)Ms. Deb Kampschnieder (Director of Call Center Services)Mr. Steve Mendlik (CFO/COO)Mr. Sam Taylor (President/CEO)
Mail Order & Catalog Shopping, Novelties - Wholesale & Manufacturers, Giftware - Wholesale & Manufacturers, Internet Shopping, Party Supplies, Novelties - Retail, Greeting Cards - Retail, Craft Supplies, Commercial Products Wholesale & Distributor
Products & Services
This company offers catalogue and online ordering for gifts, toys, novelties, home decor products, party supplies and teacher supplies.
Alternate Business NamesOriental Trading
Industry TipsHoliday Shopping Tips: Buying by Mail
Job Applicants Beware of Reshipping and Forwarding Scams
Schemes Against Business