BBB Business Review

BBB Accredited Business since 04/14/2005

E. C. Lawn & Landscape

(402) 213-1505., OmahaNE 68116

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BBB Accreditation

A BBB Accredited Business since 04/14/2005

BBB has determined that E. C. Lawn & Landscape meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for E. C. Lawn & Landscape include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues2
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on E. C. Lawn & Landscape

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
09/26/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
This company was acquired by **************************. We filed a companion complaint under ************.
EC Lawn did work for us last year, plants were guaranteed for one year. We have left 2 emails and a phone message for ************ regarding warranty work, and have received no response. We copied EC Lawn on the 2nd email. We also indicated that we were has some additional work we would like done, not just warranty work, but received no reply at all.

Desired Settlement
Perform the warranty work per the agreement or provide a refund.

Business Response
Customer was contacted and told we would honor prior company warranty. Customer is currently scheduled for replacement plants during the last week of ******.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The company did contact me after the complaint. They did replace plants last week of ******. HOWEVER, they did not discuss the plans prior to completing the work. The wrong plants were used. They have told me they will come back and correct this, but have not done so as of yet. Also, there is a landscaping light they need to wire.

Final Business Response
All warranty work was completed ****

08/29/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Failure to honor warranty of landscape bushes and shrubs that died within the first year.
Late summer of **** had them replace bushes that we didn't like in our front yard with two ******** rose bushes and three ********* bushes and 3 of the 5 died and didn't make it one year. After several attempts to call/email no one will finish the job we paid for.

Desired Settlement
replacement of plants

Business Response
Customer was contacted and put on schedule for replacement plants and bushes that died during winter.

Industry Comparison| Chart

Landscape Contractors, Contractors - Retaining Wall, Fertilizers, Ground Maintenance, Lawn Maintenance, Landscape Designers, Landscape Maintenance

Additional Information

top
BBB file opened: 04/06/2005Business started: 01/01/1994New Owner Date: 03/27/2014
Type of Entity

Sole Proprietor

Business Management
Principal: Mr. Nick Kroeger (Owner)
Business Category

Landscape Contractors, Contractors - Retaining Wall, Fertilizers, Ground Maintenance, Lawn Maintenance, Landscape Designers, Landscape Maintenance

Products & Services

This company provides lawn care and landscaping services including retaining walls, ponds, landscape design, lawn maintenance and fertilizing.

Map & Directions

Map & Directions

Address for E. C. Lawn & Landscape

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Omaha, NE 68116

To | From

LocationsX

1 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, The Kansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*E. C. Lawn & Landscape is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Landscape Contractors

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What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.