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Consumer Complaints

BBB Accredited Business since 04/14/2005

E. C. Lawn & Landscape

Phone: (402) 213-1505

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues2
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
09/26/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
This company was acquired by **************************. We filed a companion complaint under ************.
EC Lawn did work for us last year, plants were guaranteed for one year. We have left 2 emails and a phone message for ************ regarding warranty work, and have received no response. We copied EC Lawn on the 2nd email. We also indicated that we were has some additional work we would like done, not just warranty work, but received no reply at all.

Desired Settlement
Perform the warranty work per the agreement or provide a refund.

Business Response
Customer was contacted and told we would honor prior company warranty. Customer is currently scheduled for replacement plants during the last week of ******.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The company did contact me after the complaint. They did replace plants last week of ******. HOWEVER, they did not discuss the plans prior to completing the work. The wrong plants were used. They have told me they will come back and correct this, but have not done so as of yet. Also, there is a landscaping light they need to wire.

Final Business Response
All warranty work was completed ****

08/29/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Failure to honor warranty of landscape bushes and shrubs that died within the first year.
Late summer of **** had them replace bushes that we didn't like in our front yard with two ******** rose bushes and three ********* bushes and 3 of the 5 died and didn't make it one year. After several attempts to call/email no one will finish the job we paid for.

Desired Settlement
replacement of plants

Business Response
Customer was contacted and put on schedule for replacement plants and bushes that died during winter.

Industry Comparison| Chart

Landscape Contractors, Contractors - Retaining Wall, Fertilizers, Ground Maintenance, Lawn Maintenance, Landscape Designers, Landscape Maintenance

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.