BBB Business Review

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BBB Accredited Business since 10/16/2002

Hayneedle, Inc. (Headquarters)

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(888) 880-4884View Additional Phone Numbers9394 W Dodge Rd # 300, OmahaNE 68114-3319View Additional Web Addresses



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BBB Accreditation

A BBB Accredited Business since 10/16/2002

BBB has determined that Hayneedle, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Hayneedle, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 141 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

141 complaints closed with BBB in last 3 years | 49 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues20
Billing / Collection Issues6
Delivery Issues29
Guarantee / Warranty Issues6
Problems with Product / Service80
Total Closed Complaints 141

Customer Reviews Summary Read customer reviews

16 Customer Reviews Customer Reviews on Hayneedle, Inc.

Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 16 Customer Reviews

Additional Information

top
BBB file opened: 08/16/2002Business started: 01/31/2002
Type of Entity

Corporation

Incorporated: May 2003, NE

Business Management
Principal: Ms. Adrienne Cusick (Senior Director of Customer Care)
Contact Information
Customer Contact: Ms. Rosemary Hess (Corporate Escalation Liason)Mr. Scott Ray (Customer Care Supervisor)
Business Category

Internet Shopping, Home Accessories, Furniture - Retail, Furniture - Outdoor

Products & Services

Hayneedle, Inc., is an e-retailer with nearly 300 online stores including hayneedle.com, flash sale website thefoundary.com, and highly targeted shopping sites like cribs.com and grillsdirect.com.

Hayneedle.com is the online destination to find everything home - from club chairs to rain barrels, coffee makers to cuckoo clocks. With a wide variety of products for every room, style and budget, hayneedle.com's user-friendly shopping experience ensures people find what they love and love what they find. With free shipping on nearly everything - even 3,500 lb. bathtubs - and hassle-free returns with no restocking fees, consumers can shop confidently.


Customer Review Rating plus BBB Rating Summary

Hayneedle, Inc. has received 4.2 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.