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BBB Accredited Business since 10/16/2002

Hayneedle, Inc. (Headquarters)

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(888) 880-4884View Additional Phone Numbers9394 W Dodge Rd # 300, OmahaNE 68114-3319 Send email to Hayneedle, Inc.View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 10/16/2002

BBB has determined that Hayneedle, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Hayneedle, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 218 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

216 complaints closed with BBB in last 3 years | 60 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues29
Billing / Collection Issues17
Delivery Issues47
Guarantee / Warranty Issues6
Problems with Product / Service117
Total Closed Complaints 216

Additional Information

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BBB file opened: 08/16/2002Business started: 01/31/2002
Type of Entity

Corporation

Incorporated: May 2003, NE

Business Management
Mr. Brian Moen (Chief Marketing Officer)
Contact Information
Principal: Mrs. Tammy VanDonk (Customer Care Director)Customer Contact: Mr. Scott Ray (Corporate Escalations)Mrs. Donna Faust Aman (Brand Marketing & Media Relations Manager)
Business Category

Internet Shopping, Home Accessories, Furniture - Retail, Furniture - Outdoor

Products & Services

Hayneedle, Inc., is an e-retailer with nearly 300 online stores including hayneedle.com, flash sale website thefoundary.com, and highly targeted shopping sites like cribs.com and grillsdirect.com.

Hayneedle.com is the online destination to find everything home - from club chairs to rain barrels, coffee makers to cuckoo clocks. With a wide variety of products for every room, style and budget, hayneedle.com's user-friendly shopping experience ensures people find what they love and love what they find. With free shipping on nearly everything - even 3,500 lb. bathtubs - and hassle-free returns with no restocking fees, consumers can shop confidently.

Industry Tips
Winterizing Your Home
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