BBB Accredited Business since 10/16/2002
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A BBB Accredited Business since 10/16/2002
BBB has determined that Hayneedle, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Hayneedle, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 141 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||20|
|Billing / Collection Issues||6|
|Guarantee / Warranty Issues||6|
|Problems with Product / Service||80|
|Total Closed Complaints||141|
Customer Reviews Summary Read customer reviews
16 Customer Reviews Customer Reviews on Hayneedle, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16 Customer Reviews|
Type of Entity
Incorporated: May 2003, NE
Business ManagementPrincipal: Ms. Adrienne Cusick (Senior Director of Customer Care)
Contact InformationCustomer Contact: Ms. Rosemary Hess (Corporate Escalation Liason)Mr. Scott Ray (Customer Care Supervisor)
Internet Shopping, Home Accessories, Furniture - Retail, Furniture - Outdoor
Products & Services
Hayneedle, Inc., is an e-retailer with nearly 300 online stores including hayneedle.com, flash sale website thefoundary.com, and highly targeted shopping sites like cribs.com and grillsdirect.com.
Hayneedle.com is the online destination to find everything home - from club chairs to rain barrels, coffee makers to cuckoo clocks. With a wide variety of products for every room, style and budget, hayneedle.com's user-friendly shopping experience ensures people find what they love and love what they find. With free shipping on nearly everything - even 3,500 lb. bathtubs - and hassle-free returns with no restocking fees, consumers can shop confidently.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview