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Consumer Complaints

This Business is not BBB Accredited

Efanz, Inc.

Phone: (402) 289-4421

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
12/02/2013Problems with Product / Service | Read Complaint Details
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Complaint
This company has hacked into my personal computer system using their credentials and certificates that only a ISP server receives for accreditation
They have used these credentials to harass and stalk myself and my family. I have proof of the Ip address and I am not an efanz customer

Desired Settlement
I want them prosecuted for cyber stalking and I don't think they should have an A plus rating with the Better business Bureau

Business Response
Efanz does not hack into people's personal computer systems; that is an illegal practice. And if we did, why would Efanz use credentials and certificates that point back to the company?

Yes Efanz is an ISP that has handled many thousands of customers in the last 13 years. We have handed out Public IP addresses to some of our customers, but it does not and cannot monitor how the customer uses that IP address. There are Terms and conditions and if it has been determined by complaint or other means then Efanz has the right to disconnect the offending customer.

IP addresses can also be spoofed and the offending person doing the hacking may not even be an Efanz customer.

Efanz has no knowledge of the consumer calling the Efanz call center and has not received any complaint emails to the corporate technical support Email address. If the consumer that has issued the complaint would like to pursue further action then they should be contacting Efanz and providing the company with any needed information that will help in resolving the issue.

07/10/2014Problems with Product / Service

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.