Complaint This company has hacked into my personal computer system using their credentials and certificates that only a ISP server receives for accreditation They have used these credentials to harass and stalk myself and my family. I have proof of the Ip address and I am not an efanz customer
Desired Settlement I want them prosecuted for cyber stalking and I don't think they should have an A plus rating with the Better business Bureau
Business Response Efanz does not hack into people's personal computer systems; that is an illegal practice. And if we did, why would Efanz use credentials and certificates that point back to the company?
Yes Efanz is an ISP that has handled many thousands of customers in the last 13 years. We have handed out Public IP addresses to some of our customers, but it does not and cannot monitor how the customer uses that IP address. There are Terms and conditions and if it has been determined by complaint or other means then Efanz has the right to disconnect the offending customer.
IP addresses can also be spoofed and the offending person doing the hacking may not even be an Efanz customer.
Efanz has no knowledge of the consumer calling the Efanz call center and has not received any complaint emails to the corporate technical support Email address. If the consumer that has issued the complaint would like to pursue further action then they should be contacting Efanz and providing the company with any needed information that will help in resolving the issue.
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BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
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