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Consumer Complaints

BBB Accredited Business since 02/19/2010

Bill Mull Agency, Inc.

Phone: (316) 945-0090

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Customer Complaints Summary

BBB serving Chicago, IL maintains a report on this company's headquarters location. Please visit http://chicago.bbb.org for details or call (312) 832-0500.

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/06/2014Billing / Collection Issues | Read Complaint Details
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Complaint
I gave insurance agent **** **** a verbal and written notice to cancel my policy. Now he wants payment for services not provided.
I have been a customer of Bill Mull Allstate Insurance for at least 4 or 5 years . The past year I have tried to find ways for them to save me money as my funds are tight. They couldn't make it happen so I cancelled my policy and went with another company that saved me over $** dollars a month on my renters and auto insurance. I verbally called Mr. ***** Allstate office and told them to cancel my policy. They said I had to send in a written notice, so I mailed the cancellation.

Desired Settlement
I was told I would be refunded at a pro rate from the time of cancellation. Renter insurance $** and auto $***. I want my refund.

Business Response
Response to ****** ****:
******** policy started on **********. Payment for the 6month period was $*******. She made her first payment on ******** for $***** and since it was at renewal she also received a loyalty bonus for $******. Her next payment was rec'd on ********** of $******. Requested cancel on ********, which left a premium due of $*****, which is still due for coverage from **** to ****. The delay was caused by not receiving written notice to cancel but nevertheless the premium was still earn and is due. Formal log is kept in the office of all conversation with ****** as well.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been making payments to Mr. **** for the past several years for car and renters insurance.
The $****** loyalty bonus was for being a good customer. At no time was I told that I would have to pay back loyalty rewards for being a good customer if I decided to go with another insurance company. I have documentation of every dollar spent with Mr. ****. My verbal cancellation was made before my payment due date and a written cancellation was sent at that same time at their request.

Industry Comparison| Chart

Insurance Agency, Financial Services

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What is a BBB Business Review?

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.