Complaint I gave insurance agent **** **** a verbal and written notice to cancel my policy. Now he wants payment for services not provided. I have been a customer of Bill Mull Allstate Insurance for at least 4 or 5 years . The past year I have tried to find ways for them to save me money as my funds are tight. They couldn't make it happen so I cancelled my policy and went with another company that saved me over $** dollars a month on my renters and auto insurance. I verbally called Mr. ***** Allstate office and told them to cancel my policy. They said I had to send in a written notice, so I mailed the cancellation.
Desired Settlement I was told I would be refunded at a pro rate from the time of cancellation. Renter insurance $** and auto $***. I want my refund.
Business Response Response to ****** ****: ******** policy started on **********. Payment for the 6month period was $*******. She made her first payment on ******** for $***** and since it was at renewal she also received a loyalty bonus for $******. Her next payment was rec'd on ********** of $******. Requested cancel on ********, which left a premium due of $*****, which is still due for coverage from **** to ****. The delay was caused by not receiving written notice to cancel but nevertheless the premium was still earn and is due. Formal log is kept in the office of all conversation with ****** as well.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I have been making payments to Mr. **** for the past several years for car and renters insurance. The $****** loyalty bonus was for being a good customer. At no time was I told that I would have to pay back loyalty rewards for being a good customer if I decided to go with another insurance company. I have documentation of every dollar spent with Mr. ****. My verbal cancellation was made before my payment due date and a written cancellation was sent at that same time at their request.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, TheKansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
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