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Consumer Complaints

This Business is not BBB Accredited

Cartridge World

Phone: (402) 334-3455

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/14/2015Billing / Collection Issues | Read Complaint Details
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Complaint
Unauthorized credit card charges and company has not returned my phone calls.
I made a purchase back in *************. There are unauthorized credit card charges as of ********** and company has not returned my phone calls.

ADDITIONAL DETAILS:
Case is being handled by another organization: ******* Fraud Department

Desired Settlement
This company needs to be made aware that their systems obviously have been hacked and customer credit card information stolen.

Business Response
Contact Name and Title: **** *******
Contact Phone: ************
Contact Email: ********************
I call Ms ******** and left her a message that I am aware of the situation and I am in communication with the credit card merchant to resolve it. I am sorry for any inconvenience. However, I did call her and leave her a message to call if there were any other questions. As of Monday ************** I have not heard from her.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the voice mail from **** that he is following up with his credit card merchant to resolve it.

Industry Comparison| Chart

Inks - Manufacturers Materials, Office Supplies, Ink Cartridge - Refill & Sales, Toner Cartridges, Printing Supplies

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.