BBB Business Review

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BBB Accredited Business since 03/04/2004

Carlson Hotels Worldwide

(402) 501-5000View Additional Phone Numbers11340 Blondo St, OmahaNE 68164-3822

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BBB Accreditation

A BBB Accredited Business since 03/04/2004

BBB has determined that Carlson Hotels Worldwide meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Carlson Hotels Worldwide's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 17 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

17 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues1
Delivery Issues1
Guarantee / Warranty Issues2
Problems with Product / Service9
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Carlson Hotels Worldwide

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 09/13/2000Business started: 01/01/1954
Business Management
Principal: Ms. Jody Vinci (Director of Global Customer Care)Ms. Lynette Schumacher (Director of Human Resources)
Business Category

Hotels - Reservations

Products & Services

This company offers reservation services for Radisson Hotels and Resorts, Country Inns and Suites, Regent International Hotels, Park Inn Hotels, Park Plaza Hotels and Radission Seven Seas Cruises.

Alternate Business Names
Radisson Hotels & Resorts, Carlson Hospitality Worldwide, Country Inn's & Suites

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.