Business ProfileforRutt's Heating & Air Conditioning

Consumer Protection Compliant (Deceptive Business Practices / False Reporting) On Monday, January 30th, I placed a call to have services requested from Rutt's Heating and Air for assistance with my furnace. I was informed that they were quite busy from the negative temps that had hit the local area. I received a phone call back from one of the local heating techs very quickly around 8:30 AM. The service tech was able to work on my furnace from 9:30 AM - 10:15 AM CST. * **** **** **** *** ****** **** *** ************ ********* ****** ** **** ***** ***** ** **** *** ** ********* ** * ********** ******* **** ********* ***** ******** ****** *** ***** *** ** ******** *** ******* *****  I got my invoice billing statement this past Saturday, February 4th. To my surprise, it has 1.5 hrs. of labor recorded. I called the corporate office in ******** and spoke with Cindy and asked about why this was recorded this way. It was stated for 1 hour of labor and the reset was drive time. I informed Cindy, this was not correct and needed to file a billing error dispute. I explained that the tech worked at my home for 45 min of labor and I had no problem with them rounding up to 1 hour of labor for the other 15 min drive-time. Drive-time to my home in ******** from ******** or ********, which is where my tech either was located, or lives is only 15 min. To have an extra 30 min of drive-time added which is $*****, is the epitome of deceptive business practices and false reporting. I have no issue with paying for 45 min of work time and 15 min drive-time or 1 hour of labor and no drive-time for $******. I was happy with the service and the tech did a good job. This type of false reporting and deceptive business practices cannot be allowed to continue or operate in our society. ***** ** *** *** **** ********** ******* *** ***** ** **** ***** ***** ** *****