BBB Business Review
BBB Accredited Business since 08/11/1998
SunHeat Sales
(308) 382-8137View Additional Phone Numbers3724 Arch Ave, Grand Island, NE 68803-5001www.sunheat.comView Additional Web AddressesFacebook
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BBB Accreditation
A BBB Accredited Business since 08/11/1998
BBB has determined that SunHeat Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 5 |
| Guarantee / Warranty Issues | 1 |
| Other | 1 |
| Problems with Product / Service | 15 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 22 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Primary Contact: Mr. Ted Rookstool (Owner)Business Category
Heating/Air Conditioning Equipment, Stoves - Wood, Coal, Sewing Machines - Dealers, Air Purifying & Cleaning Systems & Equipment
Alternate Business Names
Singer Specialty Sales, T & R Distributing, SMV, Inc., SunHeat InternationalBBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.Industry Tips
Dont Get Burned by Furnace FraudFall Inspections Make for Warmer Winters
Heating Your Home
Safety Considerations When Using Kerosene Heaters
LocationsX
1 Locations
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3724 Arch Ave
Grand Island, NE 68803-5001(308) 382-8137Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota andsouthwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*SunHeat Sales is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Heating/Air Conditioning Equipment
Dont Get Burned by Furnace FraudFall Inspections Make for Warmer Winters
Heating Your Home
Safety Considerations When Using Kerosene Heaters
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.