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Consumer Complaints

BBB Accredited Business since 09/15/2008

Tailgate Games

Phone: (402) 515-7529

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/12/2015Delivery Issues | Read Complaint Details
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Complaint
ordered product on ***** for ground shipping, been over 5 business days, not received product
ordered ********
order number ****
payment amount ***** by ********** card
sent an invoice by ***********************

Desired Settlement
I would like the product that was guaranteed to me. It states on the website, that ground shipping is 3-5 business days and my invoice said ground shipping, well its over 5 business days and still not received. Honestly I feel I should receive a credit since it has been delayed past what was guaranteed.

Business Response
Hi *******, We do state shipping within 3-5 days, however this is not a guarantee, and depends sometimes on the manufacturer. In your case however we failed your expectations. Therefore a check for $***** will be sent to your address. We hope this is satisfactory. Have a GREAT day!

Thanks,
**************
Tailgate Games, LLC.
**********************
************

Industry Comparison| Chart

Games & Supplies, Internet Shopping, Toys - Retail

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.