OPPD transferred landlord's past due of $**** to my account, even though I paid utilities with rent. House was foreclosed and utilities shut off.
Roughly **************** I was renting a house with intention to buy. My landlord told me that he had been in the process of refinancing his home and utilities would be in his name until I decided on purchasing the home. It was stated in my lease that I would pay my landlord an additional *** per month for utilities and that he would bill me if there was excessive use. At the end of ******, beginning of *********, a tree fell on the house. I was unable to locate my landlord and was told he left town. At that same time, OPPD and water got shut off, and the house was repossessed. I called OPPD to find out that my landlord had a past due of over ****. I found a new place to live, within a few days. After having begged OPPD to work something out with me to keep electricity on until we moved, they transferred my landlord's ENTIRE past due bill to me. They would not let me have electric service in my name or even my roomates name until my landlord's bill was paid. When I argued that it was not my bill, they said that I had lived there, and they did not have a contact number for my old landlord, so charging me was the only way to get their money. I spoke to them several times, begging them to be reasonable. They set me up with *** dollar payments saying that it would be paid at the end of the year. They also said that if it was late even once, that my service would be shut off until paid in full. A year later, my bill went up to *** dollars because the past due is still not paid.
I paid my landlord every month rent and utilities. He did not pay HIS bills, and OPPD has no right to force his debt on me any more than the mortgage company would have. They are adding insult to injury, dragging out the stress from having a house that im living in get foreclosed on. I offered to bring in any documentation from money orders for rent to my lease, but they said there was nothing I could do. They transferred his balance and now his past due was mine. I should not be responsible for his past due bill, that was owing BEFORE I even lived in the house!
OPPD has no right to force my landlord's past due (was owing before I even lived there) on to my account. Moving was hard enough under those conditions, and now they are making me responsible for a bill that I already paid to my landlord. Send HIM to collections, he signed the contract for utilities at the old address, not me. I want this past due balance REMOVED from my account, because it was never mine to begin with.
Thank you for contacting OPPD.
We have reviewed your account and have found that there was not a transfer made to your account from the Landlord. It appears that you contacted OPPD in ************** and per your request we started the service in **********.
If you made payments to your Landlord, then the what you paid him is between you and him. There is a lot of information on your account that maybe too much to respond through a letter.
I have tried to call you several times, but unable to get through on your ******* phone. If you would like to discuss this over the phone, please give me a call at (***)******** x****.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I called OPPD in ******, as I stated, because the utilities in the rental were shut off. I had no idea it was past due and asked to switch the utilities in my name for the last week that I would be there. The lady said "No, now that you have said that you have lived there, you are responsible for this utility bill." I told her that it was NOT MY BILL OR ACCOUNT and she said that someone had to pay the bill. I begged, and CRIED so DO NOT tell me that it was per my request. When I moved, I even tried putting the utilities in my boyfriends name because we moved in together and was told that if I did, that balance would MOVE TO HIS ACCOUNT. I had to beg and beg to even work out a payment PLAN for this bill that was not my responsibility. I DID NOT have an account with oppd until the end of ******.
HE WAS FINANCIALLY RESPONSIBLE FOR THAT ACCOUNT AND BILL, and I was told that I had no choice or option in it. When I told you that nevermind, I would just go that week without utilities, and put the utilities of the new apartment in my name, I was told that it was too late, the account had already been TRANSFERED to me. call it what you will, you guys obligated me to a payment that was not my responsibility.
Since when is "there is too much information to actually make public" a BBB response? PLEASE, make it public how you guys bullied a single mother to a toddler by threatening to NEVER put service in my name until my landlord's bill was paid. He was past due when I moved IN to the old house (I was unaware at the time) and yet after you transfered his past due to me, you issued him a REFUND FOR A FEW DOLLARS.
Final Business Response
I have reviewed all the documention on your account regarding the address of *************. All the documention is between you and another Supervisor ****. From my understanding, you had been living at this address since **********. This would make you responsible for the bill from the time you moved in until you moved out. If there was a contract with your Landlord to pay the utilities, then you will need to take that up with him for reimbursement. There was no transfered dollar amount added to your account, it is simply the charges you incurred from the time you moved in. We have tried to roll the balance into a level payment for you, however those payments were not kept & the account was removed. Currently your account is set up on a level payment of $*** per month and your current balance due is $******. If your account is removed from the level payment your balance due is $*******. OPPD will do what we can to work with our customers, however if the payments are not made, it makes it hard for us to continue to work together. There is no information that we cannot make public through the BBB, however since there was so much going on with your account, I felt that it may have been best to discuss over the phone. Unfortunately at this time, the bill will stay as is. If you would like to discuss your account further, please contact me at ***-******** ext. **** or **** at ext. ****.