Business ProfileforAspen Dental

I went to my dentist appointment on August 7th. When I was checking in they told me that I needed to pay my balance on my account before they would let me see the dentist. I stated I am not sure why I have a balance on my account, I have not received a bill nor have I had any work done Lately I have only been in for check up's. I told them that they have my concora card on file and they should have charge that if I had a balance. I seen the Dr and left. I had originally made some appointments to return to the dentist for the future, but when I got home and spoke with my wife I was very upset about the whole transaction that had transpired with the billing and cancelled all future appointments. We have been paying extra to get this card paid off and not accrue interest, and the next month we noticed that they was now a huge balance again. We called the office and asked for a detailed bill to be sent to us. You can see that they are billing 1058.50 as an advance payment. When asked to refund they refused. We called Concora and disputed the charges and they stated that they allow they to bill in advance to the credit cards. I told them this is FRAUD. No where do you have to pay for services ahead of time, and we do not have any future appointments to use this credit and this has left us feeling like we have been scammed. We are not returning to this dentist and do not want to pay in advance for services. How do they even know what an advance appointment will be for such a specific number they charged? it's FRAUD. If they are doing this to our card, how many other people did they do this to? are they doing this with insurance as well? I want the money refunded to the card. We will not be returning to them. This took place in Sioux Falls Aspen Dental on ********* *******