BBB Accredited Business since 05/06/1996
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A BBB Accredited Business since 05/06/1996
BBB has determined that Liberty First Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Liberty First Credit Union's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Business ManagementPrincipal: Mr. Frank Wilbur (President)
Contact InformationCustomer Contact: Ms. Mary Anderson (Vice President of Operations)Mr. Kevin Frenzel (Vice President of Lending)Mr. Blake Nelson (56th St Branch Manager)Ms Angie Schreiner (Marketing VP)Ms. Tami Soares (27th St Branch Manager)
Credit Unions, Real Estate Services, Leasing Service, Business Consultants, Retirement Planning Service, Mortgage Brokers, Real Estate Loans, Loans, Investment Advisory Service, Financing, Financial Planning Consultants, Credit Cards & Plans
Products & Services
This credit union offers lending, savings, checking and retirement accounts, credit and debit cards and mortgages services to consumers who live, work, worship or attend school in Lancaster County.