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Consumer Complaints

BBB Accredited Business since 11/12/2010

Prestige Construction, Inc.

Phone: (402) 306-3002

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/22/2016Problems with Product / Service | Read Complaint Details
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Complaint
Prestige completed concrete work and drain system for us in ****. The drain system and concrete work is poor and not up to standards per agreement.
Back in winter of *******, we contacted Prestige Construction regarding concrete and water issued we needed to be corrected. At the time we met with them specific problems and issues were brought up regarding drainage issues we had and we wanted to be assured that the problem would be resolved. Per ****** *******, Owner of Prestige Construction, he brought on his water expert to review the area we were having problems with, concrete that needed to be replaced to resolve this issue. The owner and he (*****) come up with a solution to the problem. The work was completed in **** per agreement.

After the work was completed we noticed several problems with the workmanship of their concrete.
Dimples in the finish trowelling, damage to prior concrete that had to be patched, finish work to say the least was not good. Also, due to sloppy work when installing the new concrete, we had enormous splatters on the garage door, house, stained privacy fence and more. This was brought to their attention which they attempted to clean off with a power washer. This did not take care of the problem so we had to repaint and re-stain these areas.

Now, in the winter of *****, the concrete in some areas started heaving. Because of this, decorative brick that lines the sides of the garage actually was pushed up and away from the house. The brickwork is falling off the house. I also noticed inside my garage that the cement block is cracked. (I assume this is from the brickwork outside).

A drain basin was also installed by Prestige which does not line up with the downspout. Although they did not install the gutter system, the downspout that is directed into the basin is not lined up correctly so this causes a twisting in the gutter system.

We sent a letter to Prestige requesting a refund of $***** on **************. The entire project was $*****. We based this request at **% because **% of the work will have to be redone. We did not hear from Prestige, so a 2nd request was sent on **********.

The response we received from Prestige ************** basically put blame back on us that we did not understand that there would be heaving of concrete in ******** and other comments directing no fault by their company. At the time of this initial reply Prestige offered us a $***** good faith settlement which we received

When we replied back on ********* to his responses we again detailed our views of the poor workmanship and questioned where the $***** settlement came from.

We have not heard back from ****** and have decided to start with a complaint to BBB before seeking legal action.

Desired Settlement
A refund of $***** to hire a different company to replace the concrete, brickwork, etc.

Business Response
Contact Name and Title: ****** *******, President
Contact Phone: **************
Contact Email: **********************************
In response to your complaint, I responded to the customer after they first addressed this to me. I will be responding to them again.

Consumer Response


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.