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Consumer Complaints

BBB Accredited Business since 09/21/2000

Bob's Big Red Services, Inc.

Phone: (402) 731-8689

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
01/24/2014Problems with Product / Service | Read Complaint Details
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Complaint
Inferior concrete repair.
Had driveway and sidewalks replaced last ****** due to excessive heaving issues with original driveway. Explained to *** (owner) my concerns & proceeded with a replacement. Driveway heaved last winter worse than the old one did & he asked me to contact him during the summer to take a look. I called five times and he never would come and look at the driveway. Also has flaking, cracking and pock marks this seems to be a poor job as my 12 year old concrete looked better aside from the heaving issues. Paid $**** and got no customer service after the job was done.

Desired Settlement
At this point I don't know if replacement is the answer but the flaking at the end of the driveway should be replaced in my opinion. As for the rest I would at least like to talk about a solution but could never get that far.

Business Response
**************************** has sent Quality Control to inspect.
The appears to be a very small area that is scaling, it is caused by freeze-thaw cycle from natural temperature changes and/or deicing salts.
*********** applying a good sealer to the concrete as long as deicers have not been applied.


Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Concrete scaling after one year? my 12 year old driveway had no scaling whatsoever. Surely concrete should be at least as good or better than 12 years ago? What about the rest of the issues? Driveway still heaving? Pock marks?

Final Business Response
Our company does not consider the area at the end of the driveway to be anything more than salt damage but to satisfy customer we will replace the area at the end of the driveway come spring, weather permitting. Customer is to contact the office to make a schedule time to fix the issue.
Heaving is caused by water getting under driveway, customer stated he changed downspouts in the spring of **** to reduce the problem which does not seemed to have worked. We replaced the required sections of concrete, not at any time did we guarantee that the heaving issue would be alleviated.

10/03/2014Problems with Product / Service

Industry Comparison| Chart

Concrete Contractors, Contractors - Retaining Wall, Paving Contractors, Patio, Porch & Deck Enclosures, Patio Builder, Patio Design

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.