Business ProfileforMetro TV/Audio Tech

I call ******* **** ****** protection 11/27/22 they said Metro TV was available the 29th. My daughter waited for them. No one showed I called them. They tried to call an old number ******* gave them to say they don't have appointments available. The lady started on about not knowing why they schedule times yet have no idea what their schedule is like. I asked when someone would come, she told me that they'd call in a couple of weeks to schedule. I asked when someone would be here, the lady was **** saying they are very busy and she doesn't know when. * ******** *** ******* *** **** *** **** ******* **** ****** ***** I called *******, Metro showed available in two days, yet they weren't. Thankfully a different company was available a day later. Not too long after the washer was fixed, the dryer broke down. I called *******. Metro was available in two days. I told them the last situation. ******* contacted the company, the owner said someone would be out in a few days. My son stayed home this time. The guy that came out pulled the dryer out and the dryer vent was broken, they don't cover it. He told my son the burning smell was normal, but we could smell it better because the vent isn't connected. He left it at that. My son relayed but I didn't know what he was talking about, I called the company for a better explanation. The lady was **** again and said the notes say the owners knows. I told her I'm the owner and it wasn't explained to me, I would like to know what was going on. She told me she'd see if he'd be available at some point to call me. My son replaced the dryer vent that day and made sure that everything was cleared out going to the outside. We tested the dryer again, still a burning smell and not drying. Called *******, Metro showed available 2 days later. I told them they weren't and they closed the job w/o making sure the problem was fixed. **** ****** guarantees 3 day service. Metro says they're available when they aren't to get the business.