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          Coit Cleaning & Restoration has 1 locations, listed below.

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            Business ProfileforCoit Cleaning & Restoration

            Carpet and Rug Cleaners
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/19/2002

            Years in Business: 92

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This company provides commercial and residential drapery, carpet, upholstery, tile and air duct cleaning.

            Business Details

            BBB File Opened:
            10/16/2002
            Years in Business:
            92
            Business Started:
            1/1/1932
            Business Started Locally:
            6/21/2002
            Date of New Ownership:
            10/1/2020
            Business Incorporated:
            9/16/2020
            Accredited Since:
            11/19/2002
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Coit Services
            • HCR, LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Freddy Hensley, Owner
            Contact Information

            Principal

            • Mr. Freddy Hensley, Owner

            Customer Contact

            • Mr. Freddy Hensley, Owner

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/11/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            I have a problem with Coit and I need some help. I made an appointment with Coit to clean two area rugs. Their website said they had a special, $82.50, for cleaning a chair. Since it was a special, I asked to have a chair cleaned also. The only part of the chair that need cleaning was the dog stained cushion. The service providers could see that and should have told me they could not remove the stains. Instead, they cleaned the whole chair and insisted that the stains we permanent and could not be removed. And the price was now $105, "Bait and Switch." I knew the stains could be removed, so I told them I would not pay for the chair cleaning unless they removed the stains. They called their boss who threatened to put a lien on my house and to get the police involved if I did not pay now. I told them to leave my home and to not take my rugs, They took my rigs and left a puddle on my wood floor and sprayed cleaning material on the glass on my storm door. After they left, I removed the stains from the chair cushion, They had lied to me as I had thought they were doing. They also wanted payment up front to clean the area rugs. I am 83 years old and have lived in Omaha since 1969. I have never been asked for payment for a service before it was performed. That is not how business is done in Omaha. If they wanted payment in advance, they should have told me when I asked for an appointment, and I would not have made the appointment. The manager told me Thursday that they will not return my rugs until I pay for the chair cleaning which they did not complete and lied about.
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Midwest Plains

            BBB Reports On

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