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This Business is not BBB Accredited

EGS Marine & Auto Detailing

(402) 991-0873View Additional Phone Numbers11274 Richland Dr # 2, OmahaNE 68138-4382

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BBB Accreditation

EGS Marine & Auto Detailing is not BBB Accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on EGS Marine & Auto Detailing

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/15/2014Problems with Product / Service | Read Complaint Details

Took motorhome in to be washed, was upsold to include buffing and waxing. EGS marred many of the decals and destroyed one.
Took motorhome to E.G.S. Marine and auto detailing at ************** in ********** on Thursday *************** to have them wash it. Owner ** said it should be buffed and waxed ( or sealed ) and we agreed to it. When we picked it up on Thursday **************, many of the decals had burn marks ( I assume these were done by the buffing process ). None of the decals had buffer marks prior to EGS's service. One of the decals was destroyed and badly repaired. I cannot understand EGS selling me a service they were unable to handle. I cannot understand why they did not stop at the first sign of damage.

Desired Settlement
E.G.S. needs to pay for purchase and installation of replacement decals.

Business Response
Contact Name and Title: ** ******, Owner
Contact Phone: ************
Contact Email: **********************
Customer stopped in for an estimate to wash a 32ft RV and schedule an appointment. The condition of the exterior of the RV was faded and sun damaged and informed the customer that what it really needed was a polish and wax. At that time I could not tell what condition the decals were in. We washed, polished and waxed the RV indoors. The silver/grey decals were heavily oxidized and dried out but did not notice a substation color change until we moved the RV out doors. one 10 inch section on the passenger side upper corner was so oxidized it did peal up when polishing that area. I made a template of the area and attempted to match the color but my supplier was out of stock of that color. I informed the customer I would have a matching piece cut and ready to instal the next day. I have that piece now. As far as the other decals, only the silver/grey has a problem with oxidizing and Im confident that they can be slowly polished an not degraded anymore. If that is not possible we will have to look at other options. But I would like to try to fix the original decals first. This is a fairly simple fix. It would have been nice if the customer would have called me so we could rectify the problem on our own rather than a formal complaint, my first in over 20 years. We are not perfect by I will always try to correct any problem

Industry Comparison| Chart

Auto Detailing

Additional Information

BBB file opened: 10/14/2001Business started: 01/01/1999
Contact Information
Principal: Mr. Ed Sledge (Owner)
Business Category

Auto Detailing

Products & Services

This company provides interior and exterior auto, RV and boat restoration and detailing services. They also offer boat winterizing services.

Map & Directions

Map & Directions

Address for EGS Marine & Auto Detailing

11274 Richland Dr # 2

Omaha, NE 68138-4382

To | From


1 Locations

  • 11274 Richland Dr # 2 

    Omaha, NE 68138-4382(402) 991-0873

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Nebraska, South Dakota, The Kansas Plains and Southwest Iowa. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*EGS Marine & Auto Detailing is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (402) 981-8573
  • (402) 614-3293

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on August 1, 2013.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Auto Detailing


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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