Business ProfileforUnion Bank & Trust Company

in july of 2023, I used Union Bank's bill pay to pay *** ******* ******* I logged into my account to do this and had more than enough money to cover the bill. For reasons nobody can seem to figure out, Fiserv tried to take the funds from an account which had closed. This was not my account. Per *** ******* ******, they received payment on 7/20/2023 and the payment was reversed on 7/26/2023. I did not know about any of this until early August. Once I was aware of the issue, I sent payment to *** ******* ****** and they have been paid in full. Fiserv is insisting I owe them money for their payment. The last time I spoke with them they told me the mistake was theirs and the matter was resolved. I received a letter from Fiserv yesterday telling me the account has been sent to collections. The vendor was paid and the initial transfer from Fiserv was returned. I do not owe them any money. Union Bank chose to use this company and they are indirectly responsible for Fiserv's actions. Union Bank initially told me that I had to speak with Fiserv, which I did. Since then I have been able to speak with Union Bank representatives and only one has been remotely helpful. But he is obviously not at a level to get this taken care of. I received a notice today from a collection agency regarding this and there will now be a permanent mark on my credit record