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Consumer Complaints

BBB Accredited Business since 06/01/1972

Village Pointe Toyota

Phone: (402) 496-4444

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Customer Complaints Summary

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Problems with Product / Service5
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints7

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (7)BBB Closure Definitions
07/07/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Sales manager was dishonest about price of *****
We purchased a used **** Toyota ********** from village pointe on *********.*** ******, used car sales manager, came with his best deal.I told him we would take it if he put a ***** on it.He said he was not in the ***** business, but if i took it to ************, they would put one on.He told me he would give me $*** off to allow for the *****. I said I needed the ****** too. He said, yes he knew. I told him i was good with the deal as long as that was enough to get the ***** put on,then he said "The last one we got put on cost us $***." I took the vehicle to the place he told me to go,and they put on the ***** and it cost $***. I called my salesman at village pointe and told him, he talked to *** and *** said there was nothing he could do about it. Again he said he was not in the ***** business, even though he could quote prices for them. I told my salesman that was not the deal we made and asked who was ***** boss. He said it was **** *****. I asked to speak with him and he said he was busy but he would talk to him and get back to me, which he did. *** was gone for the day and off the next day(Friday), but he said he would call me saturday. Saturday came and went, then on wednesday I called and asked for **** *****, and he was busy so they gave me his voice mail and I left a message with him and he never called back.

Desired Settlement
All I want is for them to hold up their end of the deal in good faith as I did. I am asking for the $*** difference for the ***** installation, at the place they told me to go, for the price they quoted me.

Business Response
We have agreed to pay the difference of $*** to ******* ********* in Good Will. We just need a copy of the receipt and will resolve this issue. ******* ********* is currently away on vacation and has not returned calls as of yet. We will follow up with him to clear this matter.

06/02/2014Problems with Product / Service | Read Complaint Details
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Complaint
At VPT, I bought a ****************. I was lied to by the salesmen and was sold a car with the A/C lines broken. This was one week after I got it.
I bought a car from Toyota from ***** ********, a salesman at the dealership. When I bought the car, I was told that the car was fine and that I was buying a good car. When asked if there were any issues, ******** vehemently denied that there was anything wrong, as well as did *** *****, the head of used-car sales. A week later, I found that my A/C line was broken and the air conditioner did not work. When I expected this car to be covered under my warranty, I was told that it was not covered under the warranty and that I would need to pay *** to get my car fixed.

Desired Settlement
I am looking for the dealership to pay for the defective air conditioner that I was told was fine and that was part of my "great car" that I was buying.

Business Response
Contact Name and Title: ******* ***** (GM)
Contact Phone: ************
Contact Email: ******************
Village Pointe Toyota contacted ****** ****** and came to an agreement that ****** is satisfied with.

08/12/2014Problems with Product / Service
11/27/2013Problems with Product / Service
08/20/2012Problems with Product / Service
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08/25/2014Advertising / Sales Issues

Industry Comparison| Chart

Auto Dealers - New Cars, Auto Services, Auto Service - Window Tinting, Auto Repair - Windshield, Glass Shops, Consultants - Auto Repair, Brake Service, Auto Warranty Processing Service, Auto Repair - Maintenance, Auto Repair - Mobile, Auto Repair & Service, Auto Renting & Leasing, Auto Diagnostic Service, Tire Dealers, Auto Parts & Supplies - New, Auto Electric Equipment, Auto Dealers - Used Cars, Auto Air Conditioning Equipment, Financing

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.