Business ProfileforVillage Pointe Toyota

The service and communication at Village Pointe Toyota is TERRIBLE. I could never get anyone on the phone and I would call 3 times and even leave a message for the Service Manager--no call back. Finally got a call from a service tech who was covering for the original one and he was RUDE and his name was Jake M and he did not want to help me or care to try. He was rude, short and very unpleasant. I guess you don't need customer service skills to work there? Barry called me after multiple times trying to reach him (service manager) and called me on a speaker phone and didn't apologize or acknowledge or discuss anything, just said "your car is ready" which suprised me when they said the tire wouldn't be in until the next day. Come to find out 30 minutes later, the service tech called me and my car was NOT ready and the tire wouldn't arrive until the next day and my car would be done around 12pm CST. 4pm that day, still no updates on vehicle or ETA so I called AGAIN and my main guy, Lupe was gone for the day--didn't care to call me and say "your vehicle will be done at xyz and we will call you" so I had to talk to his backup again-JAKE M who was rude and called and said- your car is done and you can come get it. I said okay thanks I will be there soon, and he hung up. No apology or thank you or anything. COMPLETELY unprofessional and i will NEVER, i repeat NEVER get service there again or lease from them again. I will be telling all of my friends and family as well. Not to mention they didn't care I had no vehicle for 2 days or offer me a rental care. Even the manager, Barry is unprofessional and ridiculous.