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Find a Location

Edwards Nissan of Council Bluffs has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEdwards Nissan of Council Bluffs

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/20/1995

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers new and used auto sales, parts and repair service.

    Business Details

    Location of This Business
    920 32nd Ave, Council Bluffs, IA 51501-8012
    BBB File Opened:
    1/1/1982
    Years in Business:
    42
    Business Started:
    1/1/1982
    Accredited Since:
    12/20/1995
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Edwards Auto Group, Inc.
    Hours of Operation

    Primary

    M:
    8:30 AM - 8:00 PM
    T:
    8:30 AM - 8:00 PM
    W:
    8:30 AM - 8:00 PM
    Th:
    8:30 AM - 8:00 PM
    F:
    8:30 AM - 8:00 PM
    Sa:
    8:30 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Chuck Norman, General Manager
    Contact Information

    Principal

    • Mr. Chuck Norman, General Manager

    Customer Contact

    • Mr. Chuck Norman, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/19/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased my vehicle a few months ago. Per agreement I have 7 days to return the vehicle. I text them (before the 7 days) and told them I wanted to return the car because I was not happy, and the car makes noise on the interstate (I am on the interstate a lot for work and my kids traveling sports). They reposed back, we will get it fixed and bring it the manager already knew about that and the part is on order (never told me this, was they just going to call me out of the blew and say this when the part came in?) Long story short, I brough in the car to fix the problem, when I received the car back it was super glued, dented and taped together, looked way worse than before (haven't even made a car payment yet at this time). I messaged them and told them this was unacceptable, in addition, they damaged my car putting a black scratch and dent in it, I told them they needed to fix it, which they finally end up doing after I told them I wanted the photos of the proof I brought it in that way, they fixed and still left the dent in it, so I had to bring it back again. Also, the pillar on the window fell off on the interstate. I took the car back to get it fixed again because they did not fix the noise and they made my car look like complete ***. So, they then had the window guy work on it, he did a better job the noise went away for a week but came back again. Now they are refusing to answer my emails/calls. If I just returned the car like I wanted to in the first place, I wouldn't be in this stressful situation. They are very ********* and need to be shut down. Also to note, the sales manager that stated "Oh, no do not return it, we will fix it, that part is on order," he then stated he was done working with me/my vehicle but yet will not take the car back. How is this even ok to get away with? I have several documents texts messages/photos/video of a random guy saying my car looks like **** after they worked on it. but I am on my work computer,
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Yansi F

    1 star

    03/28/2024

    I purchased a 2020 Nissan Altima back in August of 2020, after purchasing the warranty and gap insurance I went back to the dealership to canceled it a month later. I was told that the cancelation money was going to be paid to the principal of my loan once cancelled. I waited a few months, went back to the dealership and they said my first intent to cancelled did not get done. I had to do the whole cancellation process all over again. We did the cancellation process a second time and I was told the same thing... that my money was going to be sent to the principal of my loan. This time only the money for the vehicle warranty was refunded, I'm still yet to receive the refund from the gap insurance. It's been a very frustrating situation that has taken way to long and still yet not been resolved. I've called the gap insurance customer service number a few times now, they keep referring me to the dealership and no one in the dealership seems to know where my refund money is. The gap insurance was going to reach out to the dealership for them to contact me days ago and I haven't heard from anyone yet. Very frustrated with this situation.

    Local BBB

    BBB of Midwest Plains

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