Business ProfileforHusker Auto Group

10/13/23 For $33263 Purchased 2021 Toyota Avalon with additional service warranty that we were assured would provide us with bumper to bumper coverage for 6 years.  First Issue: When we walked out to take delivery of the car the salesman only handed us one remote key fob.  According to the manual there should have been two. He told us the additional warranty we purchased would issue us another.  They do not provide key fob replacements. Dealers charge over $500 for these fobs. Getting the correct fob programmed is not a simple thing.  After back and forth the dealership offered to replace the second fob for their cost of $200 for all our duress, stress, trouble.  When we contacted the person they directed us to, they wanted $350.   Dealership refused to honor the amount quoted.  We want the 2nd correctly programmed remote key and the emergency metal key insert/carried within the fob provided as it should have been from the initial purchase. Second Issue:  10/27 the next minor road trip taken and flat tire discovered.  Tire wall was damaged, and replacement needed.  In spite of "5 new tires" as documented on the tire fee statement, we were told neither the Dealership nor the manufacturer would back the "New Tire" that had to be replaced for $220. Did we even actually get brand new tires? Third Issue:  Both Iowa and Nebraska require a license plate to be displayed front and rear to legally operate on public roads.  In spite of this Dealership refused to provide the front plate holder.  A "special" holder for the car's front design was required - $127 from a dealer.  We managed to get it procured for $20.   Our experience with Husker auto sales has obviously not been good on a number of fronts.  Just get the metal moved off the lot, never mind believing anything we were told or misled on.  Epitome of why used car sales are not to be trusted .