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Consumer Complaints

BBB Accredited Business since 10/13/1994

Florence Auto Body, Inc.

Phone: (402) 451-3566

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/05/2014Problems with Product / Service | Read Complaint Details
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Complaint
poor quality no quality control or supervision that seem to care had to take my truck to another repair facility to fix a long list of problems
poor quality work damaged interior plastics that they removed ,runs in paint lots of debris in paint unfinished paint work ,stains on interior seat from them using it for a work bench and posting pics online for me to see overspray all over the list goes on and on

Desired Settlement
rental car

Business Response
Customer picked vehicle up on *********** around 4pm. Customer pointed out a couple of issues with repair. There was overspray on rt frt coil spring, knick on a rt rear door, hose clamp not tight, scratches on door mirror, and dust in the interior. Customer did not want to leave vehicle so we could address these issues because he wanted it for the weekend. Made arrangments for him to bring it back Monday so we could address issues. Around 5 p.m. customer called and used profanity to discribe work done. I assured him we would be able to fix these problems on Monday when he dropped it off. Monday ********** customer never showed up. We received a phone call from ******* that customer had taken the vehicle to another shop to address the issues. ******* advised the customer that he should bring the vehicle back to us so we could fix the issues. According to ******* the customer refused to bring vehicle back. In a agreement with ******* shop made compensation to ******* for taking care of issues along with rental care coverage.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
They never did call to try and make it right long list of repairs another body shop had to fix ********** had to bill them for their poor work don't think ********** has them for a provider anymore poor poor work and no quality control or proper supervision very unhappy customer had my truck for a whole month got it back with list of problems they did with no response

Industry Comparison| Chart

Auto Body Repair & Painting, Lubricating Service - Automotive, Auto Services, Consultants - Auto Repair, Auto Repair - Maintenance, Heaters - Automotive, Mufflers & Exhaust Systems, Auto Air Conditioning, Brake Service, Wheel Alignment, Frame & Axle Service - Auto, Auto Repair & Service, Auto Services - Oil & Lube

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.