Vertrue, Inc.

Find out more about Vertrue, Inc.:

BBB Accreditation BBB Rating Business Contact and Profile Products and Services Additional Locations and Phone Numbers Customer Complaint History

Government Actions Advertising Review BBB Copyright and Reporting Policy

BBB Accreditation

BBB Rating for Vertrue, Inc.

Based on BBB files, Vertrue, Inc. has a BBB Rating of F on a scale from A+ to F.

• Failure to honor commitment to arbitrate or mediate disputes.
• 2669 complaints filed against business
• 17 complaints filed against business that were not resolved.

Click here for an explanation of BBB Ratings

Based on BBB files, this company has had an unsatisfactory record with the Bureau due to a pattern of complaints concerning unauthorized charges to consumer's credit cards.

Complaints reported to the Bureau primarily involve claims of unauthorized charges by the Company's affiliates. In such cases, customers reported no recollection of having agreed to the programs that were billed to their credit card, debit card or bank account. In some of the cases, consumers reported being charged for two or three years.

The company has responded to all complaints offering a full unconditional refund for such unauthorized charges, while also denying that any of its charges were not authorized by the customers. The company has stated that, with the consent of its customers, its practice is to tape record telephone transactions, including the terms of the agreement with the customer. The company asserts that the audio tapes clearly reveal that all customers are fully aware that their credit card, or other forms of payment, will be charged for the program if it is not cancelled within the trial period.

In response to customers who have complained about repeated charges over a period of years, the Company has stated that the terms the customers have agreed to include the automatic renewal of the membership each year at the then current price."

Products and Services of Vertrue, Inc.

Vertrue is a holding company with a number of subsidiaries that design and sell membership programs under a variety of names that offer consumers discounts in the areas of healthcare, travel, family entertainment and fashion.

The Company's subsidiaries market membership programs via direct mail, telephone and the Internet and by contracting with unaffiliated third party marketers who offer the company's membership programs to their customers. Generally the programs are offered on a thirty-day trial period, and often with the offering of a gift certificate redeemable at a major retail store as an incentive to agree to the terms of a trial membership for the program. Under the terms of the trial offer, no charge is billed to the customer's credit or debit card if, within the trial period, the customer contacts the company and cancels the membership. If the customer has not cancelled the membership by the end of the trial period, the membership fee is automatically charged to the customer's credit or debit card. Memberships are automatically renewed and charged to the customer's credit or debit card or bank account at the then current price until the customer cancels the program.

Additional Locations and Phone Numbers

Customer Complaint History for Vertrue, Inc.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 2666 complaints about Vertrue, Inc. in the last 36 months, our standard reporting period. Of the total of 2666 complaints closed in 36 months, 926 were closed in the last year.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Vertrue, Inc., please let them know that you contacted BBB for a BBB Reliability Report.

ID: 107000028
Report as of November 22, 2009 13:35
Copyright^© 2009 Better Business Bureau