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45 counties of Middle Tennessee and Southern Kentucky
Community Health Systems Partners with Kroll to offer ID Theft Protection
Company confirms data breach
September 03, 2014

(September 3, 2014 - Nashville, Tennessee) – BBBs from across the country have received numerous calls from recipients of a letter from Kroll, an identity theft protection company, offering ID theft protection services in response to Community Health System’s discovery of a data breach.

Community Health Systems has provided BBB with the following information:
In July 2014, Community Health Systems Professional Services Corporation ("CHSPSC") confirmed its computer network was the target of an external criminal cyber-attack in April and June 2014. CHSPSC, a Tennessee company, provides management, consulting, and information technology services to certain clinics and hospital-based physicians in this area.

Individuals whose information was taken in this cyber-attack will be mailed a letter informing them about the data breach and how to enroll in free identity theft protection and credit monitoring services. The data taken includes patients’ names, addresses, birthdates, social security numbers, and, in some cases, telephone numbers, and the names of employers or guarantors.  However, to the best of CHSPSC’s knowledge, NO credit card information was taken and NO medical or clinical information was taken.  CHSPSC recommends that you remain vigilant for incidents of fraud and identity theft by reviewing your credit report and accounts for unauthorized activity.

Anyone with questions or concerns about this cyber-attack may contact 1-855-205-6951 toll-free beginning Wednesday, August 20, 2014, at 8:00 a.m. central time.  For information on preventing identity theft or to report suspicious activity, contact the Federal Trade Commission at 1-877-438-4338 or get free information at www.ftc.gov.  The website to sign up online is kroll.idMonitoringService.com

For a full BBB Business Review on Community Health Systems and more information regarding the data breach, click here.

CHS informed BBB that neither they nor Kroll are phoning consumers.  BBB cautions consumers to NEVER give personal information to unknown callers.

BBB has since received calls from consumers alleging they received a phone call from an unknown person offering to assist with ID theft protection in relation to this data breach; however, CHS informed BBB that neither they nor Kroll are phoning consumers.  BBB cautions consumers to NEVER give personal information to unknown callers.

BBB offers the following advice to consumers on what to do after a data breach:

  1. Stay calm. Consumers are not liable for fraudulent charges on stolen accounts.
  2. Check the website of the merchant for the latest information. Type the business name directly into your browser. Do NOT click on a link from an email or social media message.
  3. If your information was compromised, consider putting an alert or freeze on your credit report with the three major credit reporting agencies. A credit freeze will prevent anyone from accessing your credit report or scores. This means you cannot apply for new credit without lifting the freeze.
  4. Keep an eye on your credit report annually by visiting annualcreditreport.com. This will assist you with avoiding fraudulent or inaccurate information from being placed on it.


BBB advises businesses that collect customer information:

  1. Make sure you protect your customers’ data. If a data breach can happen to a major retailer with significant data security measures in place, it can happen to any business.
  2. Check out BBB’s updated online guide Data Security – Made Simpler for free information on how to create a data security plan.


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BBB Serving Middle Tennessee and Southern Kentucky, founded in 1961 and serving 38 counties in Middle Tennessee and 7 Southern Kentucky counties, is one of 112 local, independent BBBs across North America.