BBB’s nationwide have been hearing lots of complaints about various fun runs that have been cancelled with short notice, often with no refunds.
Last week, BBB of Greater Cleveland reported on a 5K Foam Fest that was cancelled with just four days’ notice.
An email to paid participants said “Unfortunately, we’re not able to provide you with a refund.” A similar event scheduled for southern California was also cancelled with the same “no refund” email. The race website says they have ceased operations as of July 17. Another race company has offered Foam Fest participants a discount code for future theme races.
The two 5K Foam Fest events were to be put on by Round House Racing Team, which is based in Utah. Since the cancellation was announced, BBB Utah has received 90 complaints from participants looking for refunds of the $45-75 registration fees they were charged.
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