BBB’s nationwide have been hearing lots of complaints about various fun runs that have been cancelled with short notice, often with no refunds.
Last week, BBB of Greater Cleveland reported on a 5K Foam Fest that was cancelled with just four days’ notice.
An email to paid participants said “Unfortunately, we’re not able to provide you with a refund.” A similar event scheduled for southern California was also cancelled with the same “no refund” email. The race website says they have ceased operations as of July 17. Another race company has offered Foam Fest participants a discount code for future theme races.
The two 5K Foam Fest events were to be put on by Round House Racing Team, which is based in Utah. Since the cancellation was announced, BBB Utah has received 90 complaints from participants looking for refunds of the $45-75 registration fees they were charged.
ABOUT the BBB
For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2015, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.
There are over 100 local, independent BBBs across the United States, Canada and Mexico, including BBB Serving Middle TN and Southern KY, which was founded in 1961 and serves 38 counties in Middle TN and 7 in Southern KY.