A&M Electronics - Repairs You Can’t Trust

July 17, 2014

[June 19, 2014– Nashville, TN] BBB warns consumers of the business practices of A&M Electronics, owned and operated by Tim Moore, located at 612 Buffalo Valley Road, Cookeville, TN 38501, phone: 931.525.1060.

BBB has received numerous complaints alleging repair issues where customers are quoted a reasonable timeframe for repairs to TVs; however, after providing payment up front, the company fails to repair televisions in a timely manner. Some report the company removed parts from TVs with promises of returning with replacement parts; however, customers are unable to reach the company to obtain their products. 

One consumer stated, “I paid A&M Electronics service call fee of 71.36 which was to go toward the final bill of $435.00 and that he would get the part and fix my TV the next week. Its now been over a month, he will not return my calls or come to fix my TV. My repair order # is 000018206. I think his name was Tim Moore, recpeit shows a P.O. Box 4069 Cookeville, TN but his business is at 612 Buffalo Valley Rd Cookeville. Since I have had my issues, I have come to discover he has done the same thing to others in this area, just by talking with people. It is a shame he prays on people and gets a service call and never follows through. A few service calls at day at 71.36 and he’s making a good living and not doing a thing to fix people’s TV.”

If you have had an unsatisfactory experience with A & M Electronics, BBB would like to speak with you.  Please contact us at 615.242.4222 or file a complaint at www.gobbb.org.

BBB offers the following general advice:

  • Research the company: Visit BBB.org to obtain information regarding the company’s BBB rating and marketplace performance.   Google the company and business owner’s name to see what other people are saying about their service.  Unresolved complaints and negative reviews from other consumers are a warning sign.
  • Pay with a credit card:  If you do not receive the product, your credit card issuer can assist you with the disputing the charges and getting your money back under the Fair Credit Billing Act.   
  • Keep documentation:  Ask the business for a receipt or contract so you have proof of the transaction.  If the company fails to return your items, you may wish to file a police report.

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For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2015, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.

There are over 100 local, independent BBBs across the United States, Canada and Mexico, including BBB Serving Middle TN and Southern KY, which was founded in 1961 and serves 38 counties in Middle TN and 7 in Southern KY.