1-800 Tool Repair
Parts and repairs you can’t count on
[June 19, 2014- Nashville, TN] – BBB warns consumers of the business practices of 1-800 Tool Repair with locations at: 3761 Hwy 109 North, Lebanon, TN and 707 West Main St., Hendersonville, TN. – Phones: 800-866-5737, 615-242-7500, 615-851-5490 - Website: www.1800toolrepair.com
BBB has received numerous complaints alleging consumers prepaid in full for tool parts and accessories via the company's website; however, 1-800 Tool Repair has failed to deliver the products as promised. Consumers also indicate the company has poor customer service in that consumer phone calls and emails are left unanswered.
One complainant stated, “Consistent Theft, involving others that have filed complaints with the BBB and now includes myself. Paid for product, Never Shipped, No Contact. In good faith I placed an order with 1800TOOLREPAIR using their Online Ordering Process. Payment of $40 was made on 04-30-2014. Since then there has been No Confirmation of order. I have tried numerous times to make contact, using All Available Means and either there was No Answer to Calls and No Response whatsoever.”
BBB sent certified correspondence to the company on several occasions requesting their immediate cooperation in responding to 19 unanswered complaints as well as their assistance in eliminating the pattern; however, 1-800 Tool Repair has ignored BBB’s efforts as well.
“Customer service and consistent communication is a fundamental aspect of operating a business,” said Kathleen Calligan, BBB President/CEO. “Our Middle Tennessee marketplace finds this kind of business behavior unacceptable.”
BBB offers the following general advice:
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