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Luminant Skin Free Trial Not So Free
April 28, 2014

Don’t Let this Product Put a Wrinkle in Your Wallet
Luminant Skin free trial offer not so free

[April 28, 2014 – Nashville, TN]  Have you seen Internet advertising for a free trial offer of Luminant Skin, a product that claims to improve photo damaged and aging skin, and all you have to pay is shipping and handling?  BBB has discovered signing up for this free trial offer may just put a wrinkle your wallet. 

According to consumers, IngredientChex, LLC and Sirka Marketing, both offering Luminant Skin and operated by the same person, offer a free trial of the product through ads via the Internet in exchange for a $4.95 shipping and handling fee charged directly to the consumer’s credit card.   Consumers who signed up for the offer report the company made over $90.00 worth of unauthorized charges on their credit cards and additional charges for more unordered merchandise was made shortly after the first unauthorized charge was placed.  Consumers who called to complain and request a refund report they could not reach a customer service rep for assistance, some report being hung up on, and some report the company only offered partial refunds.

BBB contacted IngredientChex, LLC and Sirka Marketing several times regarding the pattern of complaint, requesting steps the companies would take to eliminate it; however, neither has responded to BBB’s request.

If you have had an unsatisfactory experience with IngredientChex, LLC or Sirka Marketing, both located at 1845 Elm Hill Pike, Nashville, TN Phone 615.515.5413 or 855.260.8634 please contact the BBB at 615.242.4222 or file a complaint at www.Nashville.BBB.org

BBB advises consumers that some companies use free trial offers to sign you up for more products, which can cost a lot of money once the free trial offer ends.  Some dishonest businesses make it tough to cancel, hiding the terms and conditions of their offers in small type or using pre-checked sign-up boxes as the default setting online and putting conditions on returns and cancellations that make it nearly impossible to cancel, but there are ways to avoid being trapped by free trials.

  • Research the company online.  See what other people are saying about the company’s free trials – and its service.  Complaints from other customers can tip you off to “catches” that might come with the trial.
  • Find the terms and conditions for the offer.  That includes offers online, on TV, in the newspaper, or on the radio.  If you can’t find them or can’t understand exactly what you’re agreeing to, don’t sign up.
  • Look for who’s behind the offer.  Just because you’re buying something online from one company doesn’t mean the offer or pop-up isn’t from someone else.
  • Watch out for pre-checked boxes.  If you sign up for a free trial online, look for already-checked boxes.  That checkmark may give the company the green light to continue the offer past the free trial or sign you up for more products – only this time you have to pay.
  • Mark your calendar.  Your free trial probably has a time limit.  Once it passes without you telling the company to cancel your “order,” you may be on the hook for more products.
  • Look for info on how you can cancel future shipments or services.  If you don’t want them, do you have to pay?  Do you have a limited time to respond?
  • Read your credit and debit card statements.  This will help you to know right away if you are being charged for something you didn’t order.  If you see charges you didn’t agree to, contact the company directly to sort out the situation.  If that doesn’t work, call your credit card company to dispute the charge.  Ask the credit card company to reverse the charge because you didn’t actively order the additional merchandise.

 


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BBB Serving Middle Tennessee and Southern Kentucky, founded in 1961 and serving 38 counties in Middle Tennessee and 7 Southern Kentucky counties, is one of 112 local, independent BBBs across North America.