Don’t Let this Product Put a Wrinkle in Your Wallet
Luminant Skin free trial offer not so free
[April 28, 2014 – Nashville, TN] Have you seen Internet advertising for a free trial offer of Luminant Skin, a product that claims to improve photo damaged and aging skin, and all you have to pay is shipping and handling? BBB has discovered signing up for this free trial offer may just put a wrinkle your wallet.
According to consumers, IngredientChex, LLC and Sirka Marketing, both offering Luminant Skin and operated by the same person, offer a free trial of the product through ads via the Internet in exchange for a $4.95 shipping and handling fee charged directly to the consumer’s credit card. Consumers who signed up for the offer report the company made over $90.00 worth of unauthorized charges on their credit cards and additional charges for more unordered merchandise was made shortly after the first unauthorized charge was placed. Consumers who called to complain and request a refund report they could not reach a customer service rep for assistance, some report being hung up on, and some report the company only offered partial refunds.
BBB contacted IngredientChex, LLC and Sirka Marketing several times regarding the pattern of complaint, requesting steps the companies would take to eliminate it; however, neither has responded to BBB’s request.
If you have had an unsatisfactory experience with IngredientChex, LLC or Sirka Marketing, both located at 1845 Elm Hill Pike, Nashville, TN Phone 615.515.5413 or 855.260.8634 please contact the BBB at 615.242.4222 or file a complaint at www.Nashville.BBB.org
BBB advises consumers that some companies use free trial offers to sign you up for more products, which can cost a lot of money once the free trial offer ends. Some dishonest businesses make it tough to cancel, hiding the terms and conditions of their offers in small type or using pre-checked sign-up boxes as the default setting online and putting conditions on returns and cancellations that make it nearly impossible to cancel, but there are ways to avoid being trapped by free trials.
ABOUT the BBB
For more than 100 years, Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2013, consumers turned to BBB more than 132 million times for BBB Business Reviews on more than 4.5 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org.
BBB Serving Middle Tennessee and Southern Kentucky, founded in 1961 and serving 38 counties in Middle Tennessee and 7 Southern Kentucky counties, is one of 112 local, independent BBBs across North America.