Windshield Replacement Scams in Middle Tennessee

January 24, 2013

Update from Ralph Bristol Morning News - BBB Middle Tennessee can be heard Fridays at 7:35am on the Ralph Bristol Nashville Morning News, WTN 99.7 (FM Radio)


Windshield replacement scams are on the increase in Middle Tennessee

BBB is receiving reports from consumers returning to their parked cars outside shopping malls who say they are approached by individuals in unmarked vans or trucks offering ‘on the spot’ repair of rock chips in the consumers auto windshield.

All consumers approached report they were not previously aware of windshield damage and were suspicious that the ‘so called’ windshield repair person may have actually damaged the windshield in an effort to high pressure the consumer into repairing or replacing the ‘damaged’ windshield.

There is big money in windshield fraud, due to “zero deductible” States, such as Kentucky, Florida and Arizona where insurance companies are required to pay the full cost of a windshield repair for drivers who have comprehensive coverage.

THIS IS FRAUD....Windshield scams increase everyone’s auto premiums in the long run.

Here are the scenarios that can happen in a windshield scam:

1. Replacing undamaged windshields – A salesperson convinces the driver to replace an undamaged windshield, then lies to your insurance company that the windshield was seriously damaged.

2. Up the cost – The salesperson will replace an expensive windshield that only has a small crack or nick that could have been repaired at a small cost.

3. Fly-by-night – The salespersons are often fly-by-night scam artists who are poorly trained, work out of unmarked pickup trucks, do shoddy work, and disappear quickly. They can be very aggressive.

Be careful! The replacement windshield could be cheap, and put you and your passengers in harm’s way. The windshield could also be installed improperly. And, small repairs could end in bigger damages.

If you are approached by someone trying to replace your undamaged windshield, just say no, and alert BBB and the Tennessee Department of Insurance

If you need your windshield repaired, contact your insurance company and find a reputable business at

Dir: 615.250.4242

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