TRX Software Development, Inc. = Tax Preparer's Nightmare
(February 28, 2013- Nashville, Tennessee) – BBB warns tax preparation consultants of the business practices of TRX Software Developers Inc., aka TRX, Tax Refund Xpress, and Tax Exact, located at 906 Dashiel Street, Murfreesboro, Tennessee, phone numbers: 855-880-1040, 866-829-9777, and 615-355-0705.
Over the past twelve months, BBB has received over 60 complaints from tax preparation consultants that outline hundreds of dollars in revenues lost as a result of TRX’s faulty tax preparation software. TRX provides a software program designed to assist independent tax preparation consultants in filing tax returns for their clients; however, complaints allege the software is incomplete resulting in the inability to properly file returns with the IRS. This has also resulted in additional damage to the independent tax consultant, such as loss of business and profits, as their clients are seeking tax filing assistance from other tax preparation consultants. Complaints also allege:
Although the company’s website claims the software is “accurate” and “user friendly,” consultants contacting the BBB say otherwise.
One tax prep consultant indicated the IRS rejected his tax filings due to the software issues.
Some complaints indicate the software did not contain the correct information to file state income taxes, while others allege they had to buy another tax preparation program to save their reputation and clients.
If you have had an unsatisfactory experience with TRX Software Developers, Inc. please contact Tim Sneed at 615-250-4223 or firstname.lastname@example.org.
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