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45 counties of Middle Tennessee and Southern Kentucky
Beware EDawn Roofing & Restoration
December 18, 2012


EDawn Roofing & Restoration Dupes Middle TN Consumers

(December 19th, 2012 - Nashville, Tennessee) – BBB warns consumers of the business practices of EDawn Roofing and Restoration last located at 260 West Main Street Suite 215, Hendersonville, Tennessee.

BBB files contain numerous complaints that outline over $27,800.00 worth of payments for unfulfilled contracts for repairs to homes in the mid-state area. Specifically, complaints allege:

  • Failure to honor contracts
  • Waiting for months for work to begin
  • Phone calls and emails not returned
  • Repairs to roofs are delayed or unsatisfactory

Although the company’s website claims to have “pleased thousands of homeowners,” consumers contacting BBB say otherwise.

One consumer stated, “In March 2012, after a hail storm, salesmen from Edawn Restoration approached me to do repair work on my storm damage.  Unfortunately, I made the mistake of advancing some of the money for repairs.  It has been 10 months with numerous delays and no work done.  The company has now turned off their phones and is not responding.”

Another consumer stated, “This has been broken promise after broken promise and they still have my money, and I still don't have a roof.  I have requested a refund, but they won't give me that either.  I am a disabled senior citizen on a fixed income and I don't have the resources to hire an attorney.”

Not only has this company duped Middle Tennessee customers with unfulfilled agreements, but they’re also displaying BBB’s trust mark on their website, without permission which constitutes trademark infringement.

If you have had an unsatisfactory experience with EDawn Roofing and Restoration, please contact BBB at 615-242-4222 or file a complaint at www.Nashville.BBB.org.

When looking for a home improvement contractor you can trust, BBB recommends that homeowners:

  • Start Your Search with BBB. In addition to having Business Reviews on tens of thousands of contractors—good and bad—across the US, you can also rely on BBB’s Accredited Business Directory to find trustworthy contractors in your area.  BBB Accredited Businesses have pledged to uphold BBB’s Standards for Trust and are contractually obligated to resolve all complaints filed with the BBB.
  • Never Make Full Payment in Advance and Never Pay with Cash or a Check. BBB suggests using a credit card for down payments, as credit cards protect consumers from financial losses from a non-performing contractor. Typically, a down payment of 30 to 50 percent of the total contract price is made before the work is started with remaining payments to be made after completion of each phase of work; final payment should not be made until work is completed and you have inspected the work.
  • Vet the Contractor Carefully. Verify the business meets all state and local requirements including being licensed, insured, and bonded. Also ask the business for references from recent jobs.  Confirm whether or not the contractor will be subcontracting the job or relying on his or her own employees.
  • Beware of Storm Chasers. In the wake of a storm, fly-by-night repair businesses will solicit work, often door to door, in unmarked trucks. They might require advance payment and make big promises that they won’t deliver on.
  • Get at least three bids. Beware of lowball estimates that may potentially balloon over time or foreshadow shoddy work to come.
  • Recognize the red flags. Beware of any contractor that uses high-pressure sales tactics or requires full payment upfront. Also avoid contractors that require you to get the necessary permits.
  • Make sure everything is in writing. Make sure that the full scope of the work is explained in the contract including cleanup and disposal of waste. All verbal agreements need to be included in the written agreement. Pay close attention to the payment terms, estimated price of materials and labor and any warranties or guarantees.


Start your search With Trust by visiting www.Nashville.BBB.org
 

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