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Consumer Complaints

BBB Accredited Business since 01/31/2011

Servpro of Hermitage & Donelson

Phone: (615) 885-3906

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
04/17/2014Problems with Product / Service | Read Complaint Details
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Complaint
Was told the charges were be less than est.of over $ 600 d/t they did need to use as much equipment or clean coat closet carpet.

3/06/2014. Water damage d/t my leaving a kitchen faucet on.water soaked portion of carpet in dining room and living room of my open floor plan.


Desired Settlement
Reduction in charges.technician stated reason for charge he cleaned an extra 200 ft of carpet, which is false

Business Response
Contact Name and Title: ***** ****** Office Mgr.
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@servpro9882.com
We did not know this customer was unhappy. Made contact with customer and cleared up misunderstanding. Customer is now happy.

Consumer Response
Consumer advised BBB that all has been resolved and she is satisfied.

03/01/2013Problems with Product / Service

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.