GameZnFlix, Inc.

Find out more about GameZnFlix, Inc.:

BBB Accreditation BBB Rating Business Contact and Profile Products and Services Business Management Additional Locations and Phone Numbers Customer Complaint History	Government Actions Advertising Review Out of Business Industry Tips BBB Copyright and Reporting Policy
Note: It appears that this business is no longer in business. Details

BBB Accreditation

BBB Rating for GameZnFlix, Inc.

Based on BBB files, GameZnFlix, Inc. has a BBB Rating of NR .

• This business has no rating because it is out of business.

Click here for an explanation of BBB Ratings

Based on BBB files, this company has a pattern of complaint. Specifically, complaints allege failure of the company to deliver ordered merchandise and the customer's inability to speak with a service representative regarding complaints.

On May 22, 2008 BBB met with the management of GameZnFlix to work towards a resolution for eliminating the pattern of complaint received.

The company indicated it had previously outsourced their customer service, and have since brought their customer service in house due to complaints received. The company has hired a marketing research firm to assist them in identifying customer service issues and improve the services provided. In addition, they have a new policy in place to return all customer phone calls or trouble tickets within 24 hours. The company's website now lists their hours of operation and includes the customer service phone number of 888-542-6718 Ext 1.

BBB asks consumers to contact the company at the 888 number and allow 24 hours for a return call. If you continue having trouble please contact Beth Rose at 270-598-0385 before filing a complaint with BBB.

It appears this company is no longer in business. Please review the "Out of Business" section of this report.

Products and Services of GameZnFlix, Inc.

According to information supplied by the company, it offers video games/DVD movies for rental or purchase on the Internet.

Business Management

Additional company management personnel include:

Mr. Donald Gallent - President
Ms. Beth Webster - Vice President Business Communications

Additional Locations and Phone Numbers

Customer Complaint History for GameZnFlix, Inc.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 117 complaints about GameZnFlix, Inc. in the last 36 months, our standard reporting period. Of the total of 117 complaints closed in 36 months, 14 were closed in the last year.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Out of Business

According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.

BBB's mail sent to GameZnFlix December 12, 2008 has been returned marked "Return to Sender..Out of Business."

Industry Tips

Company Out of Business

What should you do when a business closes? Trying to locate a company that has gone out of business can be difficult. The Better Business Bureau suggests the following: * Go the the last known location to see if the company has posted any instructions or signs. If not, ask neighboring companies if they know what may have happened. If the business was located in an office building, you should try contacting the landlord of the building. * Send a letter to the company's last known address, asking the owner to contact you. You may wish to send the letter by certified mail, marked "address correction requested." * Check with the county or city clerk's office for the names of the company's owners if you do not have this information. * If the business is regulated (such as attorneys, doctors, new car dealers) contact your state's licensing agency. * Contact the U.S. Bankruptcy Court in the area where the company was located to see if the company has filed bankruptcy. If they have, you should file a claim with the bankruptcy court. As a claimant, you may or may not get all or part of what you are owed. * Contact the Better Business Bureau in the company's area to see if they may have information on the company. If you locate the owner and the business is not in bankruptcy, you are still owed your services, product, or money. Closing a business does not relieve the owner of his/her obligation to you. If you cannot obtain an appropriate settlement from the company, you may wish to seek advice from an attorney.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with GameZnFlix, Inc., please let them know that you contacted BBB for a BBB Reliability Report.

ID: 37012322
Report as of November 22, 2009 03:42
Copyright^© 2009 Better Business Bureau