BBB Business Review

BBB Accredited Business since 07/05/2000

Mr. Transmission - Murfreesboro, TN

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Phone: (615) 896-1881Fax: (615) 895-9198View Additional Phone Numbers6066 New Nashville Hwy, MurfreesboroTN 37129 Send email to Mr. Transmission - Murfreesboro, TN

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BBB Accreditation

A BBB Accredited Business since 07/05/2000

BBB has determined that Mr. Transmission - Murfreesboro, TN meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Mr. Transmission - Murfreesboro, TN's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Mr. Transmission - Murfreesboro, TN

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/17/2014Problems with Product / Service | Read Complaint Details

Manager ****, called me a foul name just *efore hanging up the phone when I called to ask a*out the cost to repair my vehicle.
I *ought a Nissan 300 zx for my hus*and, and he had Mr. Transmission come pick it up and take it in to *e fixed, he did not tell me that he told them there was not a rush on it, however I was the one paying for the repairs and needed to know how much it would cost to fix it, when I called up and spoke with **** a*out this issue and asked him how long it would take to get me a quote on fixing this car after them having it for 3 days with no answers yet, he proceeded to tell me he would find out and call me *ack and then just *efore hanging up, he called me a "smart mouth *******."

Desired Settlement
I simply want my car fixed at an affordable rate and in a reasonable amount of time. I would like to say don't touch it and I will be there to pick up my vehicle but he has "supposedly" already dropped the transmission out of it so I guess it's too late for that. However, I will NEVER bring ANY of my vehicles to this place again and I will strongly recommend against it to everybody I know.

<*>Business Response
From: ******* ****** (mailto:*******
Sent: Thursday, June 05, XXXX XX:XX PM
Subject: Re: Download Complaint

I spoke with *************** last week about his vehicle and he told me he was happy with our work and price. I am sorry we didn't get back with them in a timely matter but at the time we were a few days behind. I apologize for anything **** might have said. He is no longer with the company. If they ever need anything in the future I would be glad to help them save some money and show them we are professionals. Again I apologize for any disrespect from my former manager. Thank you, **** ****** (owner)

Additional Information

BBB file opened: 09/08/1989Business started: 01/01/1956Business started locally: 10/21/1996New Owner Date: 10/21/1996
Business Management

Jeff Bolton is identified in BBB files as owner of Mr. Transmission located in Hermitage, TN. BBB maintains a separate file report on the Hermitage location which can be accessed by clicking here:

Contact Information
Principal: Mr. Jeff Bolton (Owner)Mr. Jack Galick (General Manager)
Business Category

Transmissions - Automobile, Radiators - Automotive, Lubricating Service - Automotive, Auto Repairing - Foreign, Auto Repair & Service, Auto Diagnostic Service

Products & Services

This company offers transmission repair services.

Alternate Business Names
Professional Automotive Services, Automotive Aftermarket & Repair
Industry Tips
Automobile - Transmission
Automobile - Repair

Map & Directions

Map & Directions

Address for Mr. Transmission - Murfreesboro, TN

6066 New Nashville Hwy

Murfreesboro, TN 37129

To | From


2 Locations

  • 4444 W. 147th Street 

    Midlothian, IL 60445

  • 6066 New Nashville Hwy 

    Murfreesboro, TN 37129

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Mr. Transmission - Murfreesboro, TN is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (615) 893-6085
  • (615) 890-1136
  • (615) 896-1883

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Transmissions - Automobile

Automobile - Transmission
Automobile - Repair

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.