BBB Accredited Business since 05/31/2012
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A BBB Accredited Business since 05/31/2012
BBB has determined that Pool & Spa Depot, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Pool & Spa Depot, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Pool & Spa Depot, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Complaint Breakdown by ResolutionAbout Complaint Details
|08/28/2015||Problems with Product / Service | Read Complaint Details|
|09/11/2015||Problems with Product / Service | Read Complaint Details|
The company asks that consumers contact Greg Carrell, General Manager, at 615.315.8000 (firstname.lastname@example.org) or Peter Von Hopffgarten, Owner at 615-405-0522 (email@example.com) prior to filing a complaint with BBB. BBB encourages consumers to allow Greg or Peter 72 hours to respond to the matter (excluding weekends and holidays) before filing a complaint.BBB file opened: 09/25/2002Business started: 09/15/1996Business started locally: 03/01/2002New Owner Date: 06/01/2006
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Peter Von Hopffgarden (President)Customer Contact: Mr. Greg Carrell (General Manager)Mr. Jim Sullivan (Manager)
Swimming Pool Contractors, Dealers, Design, Storm Shelters, Pool Tables Sales, Sauna Equipment & Supplies, Tanning Salons Equipment & Supplies, Spas & Hot Tubs - Supplies & Parts, Spas & Hot Tubs - Service & Repair, Spas & Hot Tubs - Dealers, Furniture - Outdoor, Swimming Pool Service & Repair, Swimming Pool Equipment & Supplies
Products & Services
This company offers swimming pools, supplies and accessories including furniture. In addition, the company sells hot tubs, saunas, tanning beds, pool tables and related recreational equipment.
Map & Directions
Map & Directions
Address for Pool & Spa Depot, LLC
1470 Interstate Dr
Cookeville, TN 38501-4123