BBB Accredited Business since 01/01/1990
Phone: (615) 641-7665Fax: (615) 641-7670621 Muci Dr, Antioch, TN 37013-4897 Send email to Family Leisure
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A BBB Accredited Business since 01/01/1990
BBB has determined that Family Leisure meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Family Leisure's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
4 Customer Reviews Customer Reviews on Family Leisure
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4 Customer Reviews|
Complaint Breakdown by ResolutionAbout Complaint Details
|10/13/2014||Delivery Issues | Read Complaint Details|
Complaint Category: Non-delivery of products
Complaint: We still have not recieved an item we purchased 9 weeks ago and are being told it's not scheduled to ship until around the 1st of Oct.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|02/15/2013||Problems with Product / Service|
|08/13/2012||Problems with Product / Service|
Type of Entity
Incorporated: August 1989, TN
Business ManagementPrincipal: Mr. Charles Mike James (President)
Contact InformationCustomer Contact: Mr. Scott Taylor (General Manager)
Swimming Pool Contractors, Dealers, Design, Spas & Hot Tubs - Supplies & Parts, Spas & Hot Tubs - Service & Repair, Spas & Hot Tubs - Dealers, Swimming Pool Service & Repair, Swimming Pool Equipment & Supplies
Products & Services
According to information supplied by the company, it offers the retail sale of swimming pools, hot tubs, pool tables, tanning beds, spas and other recreational equipment.
Alternate Business NamesMAB Distributing, Watson Pool, Watson's, Watson's of Nashville, Inc., Watson's Pool, Watson's Spas & Hot Tubs, Watsons Pool, Watson's Family Leisure
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
Map & Directions
Map & Directions
Address for Family Leisure
621 Muci Dr
Antioch, TN 37013-4897