Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
This company's business practices resulted in a BBB media release titled "Blue Diamond Pool & Spa Fails to Complete Contracts." Click here to view it:
On August 16, 2013, the company filed for bankruptcy under Chapter 7 of the federal Bankruptcy Act, case number 3:13-bk-07171.
Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to Tennessee Middle Bankruptcy Court CM/ECF, 701 Broadway, Room 100, Nashville, TN, 37203 for resubmission to that court.
The case number should be entered on the form.
Claims must be submitted by 2013-10-16.
This company has received a pattern of customer complaint that is of a serious nature regarding customer service issues, contract issues, product issues, repair issues, and service issues.
Specifically, complaints allege consumers paid several thousands of dollars in deposits for the installation of swimming pools with promised completion dates; however, the company has failed to honor their contracts/agreements as promised. All complaints indicate the company fails to return phone calls regarding installation or repair issues despite leaving multiple messages requesting assistance. Several indicate the project was to begin in 3 to 4 weeks, but after waiting several months, the project remains incomplete. Some complaints indicate that the liner of the pool arrived damaged or was damaged during installation, and the company will not return to repair issues and fails to keep scheduled appointments. Other complaints indicate the installation of the pool has been hindered by the company's lack of preparation beforehand, such as not having the proper parts, tools, or machinery during the scheduled installation.
BBB contacted the business for resolutions to these complaints; however, the responses provided did not resolve the matters.