This Business is not BBB Accredited
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This company offers the sale and installation of windows and sunrooms including vinyl siding, patio covers, decks and exterior renovations.
On 12/18/2014 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB, unresolved complaint(s), and failure to maintain minimum BBB Rating.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered All Seasons Sunrooms, LLC's rating include:
- 8 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- One complaint filed against business that was not resolved.
Factors that raised All Seasons Sunrooms, LLC's rating include:
- Length of time business has been operating.
This company has a pattern of customer complaint alleging contract issues and customer service issues.
Specifically, complaints allege the company fails to complete projects in a timely manner and difficulty reaching company management to address issues.
In April 2014, BBB contacted the company to request their assistance in eliminating the pattern of complaint.
On July 16, 2014 the company responded with the following information as a means to eliminate the pattern:
1) On every contract from now forward the amount of time to complete job will be listed on every contract example: 8 weeks (weather permitting) 10 to 12 weeks depending on types of building we are doing.
2) Hiring more crews (subs) even if I can't work them full time.
3) I have taken over the expediting of the jobs. The way I will be doing the progress reports is by sending an e-mail every 10-14 days listing the progress being made on their job.
BBB monitored the company's efforts; however the pattern of complaint remains.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||5|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||8|
Additional Complaint Information
This company has provided BBB with the name and direct phone number that consumers should call prior to filing a complaint with BBB. BBB suggests consumers contact Mike Chisholm at 615.417.7937 to discuss any concerns, and allow him 72 hours (excluding weekends and holidays) to resolve the matter before filing a complaint with BBB.
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on All Seasons Sunrooms, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Business ManagementPrincipal: Mr. Michael Chisholm (President)
Sunroom & Solarium Design & Construction, Windows, Storm Windows & Doors, Screens - Door & Window, Doors, Screen Room Enclosures, Windows - Installation & Service, Swimming Pool Enclosures, Siding Contractors, Metal Roofing Contractors, Roofing Contractors, Patio, Porch & Deck Enclosures, Patio & Deck Builders, Painting Contractors, Home Improvements - Additions, Home Improvements, Gutters & Downspouts, Greenhouse Builders, Garage Builders, Carports
Alternate Business NamesAll Seasons Windows And Sunrooms
Industry TipsHome Improvements
Home - Painting Contractors
Home - Roofing Contractors
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview