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      Country
          Country

          Find a Location

          Tom James Company has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Tom James Company

              263 Seaboard Ln Franklin, TN 37067-4877

              BBB Accredited Business
            • Tom James Company

              4610 S Ulster St Ste 120 Denver, CO 80237

            • Tom James Company

              12101 Woodcrest Exec Dr #150 Saint Louis, MO 63141

            • Tom James Company

              28 West 44th Street, Suite 110 New York, NY 10036

            • Tom James Company

              3100 Lorna Rd STE 203 Vestavia Hills, AL 35216-5451

            Business ProfileforTom James Company

            Custom Suits
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/19/2012

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers the sale of men and women's custom clothing and accessories.

            Business Details

            This is a multi-location business.

            Find a Location

            Tom James Company has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Tom James Company

                263 Seaboard Ln Franklin, TN 37067-4877

                BBB Accredited Business
              • Tom James Company

                4610 S Ulster St Ste 120 Denver, CO 80237

              • Tom James Company

                12101 Woodcrest Exec Dr #150 Saint Louis, MO 63141

              • Tom James Company

                28 West 44th Street, Suite 110 New York, NY 10036

              • Tom James Company

                3100 Lorna Rd STE 203 Vestavia Hills, AL 35216-5451

              BBB File Opened:
              12/28/1966
              Years in Business:
              57
              Business Started:
              6/1/1966
              Business Incorporated:
              12/4/1972
              Accredited Since:
              1/19/2012
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Business Management
              • Ms. Barbara Carns, Client Services Manager
              • Mr. John Hitt, CFO - Franklin
              Contact Information

              Principal

              • Mr. John Hitt, CFO - Franklin

              Customer Contact

              • Ms. Barbara Carns, Client Services Manager
              Additional Contact Information

              Fax Numbers

              • (615) 771-0492
                Primary Fax

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/06/2023

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Resolved
              I purchased two pairs of pants, two shirts and a belt from my local representative with a 50% deposit. Timeline was provided for 6 weeks to receive the product and then minor alterations afterwards, which was told would be ready by the first week of September. After completing the purchase, I had not received any communication from my representative for over 6 weeks. I followed up on 10/3 with a text message and no reply. I attempted to call again on October 5th and did not receive a call back until I messaged her stating I would be canceling my order. There was no attempt to rectify the situation and proceeded to tell me products that I had ordered still were not available. I took a chance on a new company with clothing and nothing was accurate or ready in timelines provided. I am seeking a full refund for clothing not delivered
              Read More

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tara M.

              1 star

              01/19/2024

              My husband order a suit for our wedding and a couple of days before the wedding he got a phone call saying his suit will not be here in time because it was stuck in customs. So we had to rush and buy a suit for 700.00 dollars from **** ********* because of this and the suit was horrible and he had customs shoe made to match the suit and he couldn't wear them

              Tom James Company Response

              01/23/2024

              First please allow me to apologize for any inconvenience you have experienced.  I need to locate your account can you please provide your husband's name and our representatives name if you recall it so that I can locate your account and try to resolve this for you.

               

              Customer Response

              01/23/2024

              ******* ******* it was in Sarasota Fl. I don't remember his name but i do have a cell number.i want to inform you that he stated that he is going to report this to collections as well.

              Local BBB

              BBB of Middle Tennessee

              BBB Reports On

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