BBB Accredited Business since 10/01/1961
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A BBB Accredited Business since 10/01/1961
BBB has determined that Genesco, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Genesco, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 56 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||1|
|Problems with Product / Service||48|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||57|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Genesco, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Type of Entity
Incorporated: October 1934, TN
Contact InformationPrincipal: Mr. Robert Dennis (President & CEO)Customer Contact: Nelson Boren Mr. John W. Clinard (VP Administration & HR)Mrs. Angela K. Dunn (Dir HR)Mr. Andy Gilbert (President)Mr. Ben T. Harris (CEO)Ms. Laura Hatley (CS Manager) Melaka Hendry Ms. Claire McCall (Corporate Relations)Ms. Sharon Nielsen (Corporate Relations Asst.)Mr. Hal N. Pennington (Chairman)Mr. Hal N Pennington (CEO)Ms. Jessica Sayer (Customer Service Manager)
Shoes - Wholesale & Manufacturers, Product Development & Marketing, Shoes - Retail, Rubber Clothing & Footwear
Products & Services
According to information supplied by the company,
Genesco Inc. is a Nashville-based specialty retailer that sells footwear, headwear, and accessories in more than 2,225 retail stores in the United States & Canada.
Alternate Business NamesJourneys Kidz, Jarman, Johnston & Murphy, Journeys, Stone & Co., Underground Station, Lids, Shi by Journeys, Dockers Footwear
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview